Technical Account Manager II

Datadog

Confirmed live yesterday Low trust
Hybrid

Quick summary

Work type
Hybrid
Location
Salary
$101,000–$134,000 / yr
Posted
73 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $172k
This role $118k
$88k most similar roles pay here $222k

This role pays less than 89% of similar roles. Most pay $144,875–$200,000 — the shaded band above. At the midpoint, this role pays about $118k versus about $172k for comparable roles.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Technical Account Manager II

Technical Account Manager 2 - West joins the technical solutions team to serve as a trusted advisor for large customers by providing hands-on technical services and guidance across a comprehensive suite of products. This role involves advising on product adoption during pre-sales, post-sales, and renewal processes while analyzing customer IT Operations environments to provide value-maximizing recommendations. The successful candidate will advocate for customer goals by suggesting configuration changes and collaborating with internal engineering teams to identify new features. Required expertise includes hands-on experience with AWS, Azure, or GCP; proficiency in scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet; and familiarity with CI/CD tools such as Jenkins or Gitlab. Additionally, the role requires knowledge of containerization tools like Docker, Kubernetes, or Rancher to solve complex IT operations challenges.

What you'll do

  • Advise customers on technical support and product adoption during pre-sales, post-sales, and renewal processes.
  • Analyze customer IT operations environments to provide recommendations that maximize the value of Datadog products.
  • Act as a customer advocate by suggesting specific configurations and features to meet their unique goals.
  • Prepare for and participate in Monthly and Quarterly Business Reviews with customers.
  • Collaborate with internal product, engineering, and technical teams to identify necessary new features.
  • Develop and evolve best practices for technical product adoption and customer success.

What we're looking for

  • Solid technical grounding and hands-on experience of IT Operations.
  • Hands-on experience with AWS, Azure, or GCP cloud platforms.
  • Proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet.
  • Skill in using CI/CD tools like Jenkins or Gitlab.
  • Knowledge of containerization tools including Docker, Kubernetes, or Rancher.
  • Previous experience as a TAM supporting mid-market and/or Enterprise customers in the cloud space.
  • Experience using Datadog and/or other cloud monitoring tools.
  • Ability to travel via auto, train, or air up to 30% of the time.

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