Technical Account Manager

Fiserv

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Quick summary

Work type
On-site
Location
Liberty Lake, WAAlpharetta, GA
Salary
$111,000–$188,400 / yr
Posted
1 day ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $175k
This role $150k
$98k $231k
below market most similar roles pay here above market

This role pays less than 75% of similar roles. Most pay $149,668–$200,000 — the blue band above. At the midpoint, this role pays about $150k versus about $175k for comparable roles.

Based on 240 similar postings.

Employer

About Fiserv

Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments

Fiserv currently has 111 open roles on FindRole.

Listed pay typically runs $111,000–$186,000 across 79 roles with salary data.

Most-posted roles

View all roles at Fiserv

At a glance

TL;DR · Technical Account Manager

The Technical Account Manager supports financial institution partner clients and their merchant clients regarding technical questions, escalations, onboarding needs, and Commerce Hub platform interactions. Working with Bank Relationship Managers, Account Executives, and Commerce Hub teams, you will serve as the primary technical point of contact to resolve issues throughout the full life cycle. Daily responsibilities include leading root cause analysis, coordinating technical projects, managing technical playbooks, and explaining complex technical stacks to diverse audiences. You will utilize the Microsoft Office Suite, including Project, Excel, Word, and PowerPoint, to manage status reporting and communications. This role addresses the technical challenges of merchant onboarding, portfolio growth, and solution adoption, specifically focusing on Application Programming Interface integrations and semi-integrated payment solutions within the payments and financial services industry.

What you'll do

  • Serve as the primary technical point of contact for client questions, escalations, and incident resolution.
  • Explain the technical stack, platform capabilities, and strategy to both technical and non-technical audiences.
  • Lead investigations and root cause analysis for escalated technical issues across internal teams and stakeholders.
  • Coordinate technical projects, implementation activities, and transitions to support merchant onboarding and portfolio growth.
  • Manage technical playbooks, status reporting, and communication of technical changes.
  • Partner with developer teams to support solution adoption and direct API integration needs.

What we're looking for

  • 5+ years of experience in technical account management, technical client support, or client-facing technology roles in payments or financial services.
  • 7+ years of experience in the financial services, merchant services, or payments industry.
  • 5+ years of experience coordinating technical issue resolution, incident management, or client escalations across cross-functional teams.
  • Experience using Microsoft Office Suite, including Microsoft Project, Excel, Word, and PowerPoint.
  • Ability to explain complex technical topics to technical and non-technical audiences through written documentation and verbal communication.
  • Ability to analyze data, conduct root cause analysis, and document technical findings, recommendations, and next steps.
  • Bachelor’s degree or higher in business, computer science, mathematics, physics, engineering, or a related field, or equivalent experience.
  • Valid and unrestricted U.S. work authorization.

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