This role pays less than
72%
of similar roles. Most pay
$152,000–$178,675
— the shaded band above.
At the midpoint, this role pays about
$154k
versus about
$165k
for comparable roles.
Based on 240 similar postings.
Employer
About Amazon Inc
Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing
Amazon Inc currently has
467 open roles
on FindRole.
Listed pay typically runs
$143,700–$194,400
across 456 roles with salary data.
Technical Account Manager - Enterprise, Amazon Leo joins the Global Enterprise Services team to serve as the primary technical point of contact for Fortune 500 enterprises and telecommunications providers. This role focuses on providing dedicated technical support, guidance, and proactive monitoring to ensure high service standards for customers deploying satellite connectivity across North America. You will manage technical support processes, coordinate engineering resources, conduct technical workshops, and develop integration guides and troubleshooting documentation. The ideal candidate possesses expertise in networking, wireless telecommunications, cloud integration, or systems administration. Key responsibilities include driving technical optimization, managing executive relationships, and resolving complex integration challenges. This role addresses the challenge of providing reliable broadband connectivity to remote areas by ensuring customers can successfully deploy and manage satellite infrastructure for their business operations while maintaining high performance and system resilience.
Serve as the primary technical point of contact for enterprise customers to ensure optimal service performance.
Provide proactive technical guidance and conduct regular reviews to maintain high service delivery standards.
Coordinate engineering resources and drive technical optimization initiatives across customer deployments.
Manage technical support processes for reported issues to ensure rapid resolution and customer confidence.
Lead technical workshops and meetings to communicate best practices and post-sales protocols.
Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation.
Identify opportunities to improve customer capabilities through training and certification programs.
Coordinate with engineers to resolve complex integrations requiring custom technical solutions.
What we're looking for
Candidates must be a U.S. citizen, national, permanent resident, or granted asylum/refugee status for export control compliance.
Experience in roles such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager.
Experience in a customer-facing role within the technology industry or equivalent.
Experience managing executive customer relationships and key business stakeholders.
Experience prioritizing and delivering projects on time in a fast-moving environment.
Fluency in English speaking, writing, and reading.
Experience with operational troubleshooting in at least two areas: networking, back-office integration, wireless telecommunications, cloud integration, or field support management.
Bachelor's degree in a STEM field or equivalent industry experience (preferred).
Microsoft 365
GCC High
Cloud Security
Identity and Access Controls
Application Security
Incident Response
Threat Modeling
Cryptography
Secure Software Development
Program Management
Troubleshooting
Debugging