Support Engineer

Amazon Inc

Quick summary

Work type: On-site
Location: Bellevue, WA
Salary: $95,600–$160,000 / yr
Posted: 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $166k

This role $128k

$84k most similar roles pay here $206k

This role pays less than 96% of similar roles. Most pay $152,000–$180,700 — the shaded band above. At the midpoint, this role pays about $128k versus about $166k for comparable roles.

Based on 240 similar postings.

Employer

About Amazon Inc

Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing

Amazon Inc currently has 335 open roles on FindRole.

Listed pay typically runs $143,700–$194,400 across 317 roles with salary data.

Most-posted roles

View all roles at Amazon Inc

At a glance

TL;DR · Support Engineer

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As a Support Engineer at the Amazon Leo Productivity Services team, you will play a crucial role in maintaining and enhancing enterprise productivity platforms such as Atlassian Jira, Confluence, Jama Requirements Management, TestRail, and SmartsheetGov across various deployment models. Your daily tasks will include troubleshooting technical issues, coordinating with vendors for platform support, and contributing to automation and process improvements to ensure high user satisfaction and reliability. You will work closely with development teams to align support activities with their roadmaps and participate in on-call rotations and incident response efforts. The ideal candidate should have hands-on experience administering enterprise productivity platforms, scripting skills in Python or Groovy, and familiarity with regulated data environments. This role is integral to supporting Amazon Leo’s mission of delivering high-speed broadband services globally.

Skills

Atlassian Jira Confluence AWS Python Groovy Bash Jama Requirements Management TestRail SmartsheetGov ScriptRunner CI/CD Kubernetes Terraform

What you'll do

Support operational administration and reliability of enterprise productivity platforms.
Troubleshoot and resolve complex technical issues in engineering applications.
Coordinate with vendors for platform upgrades and support under guidance.
Design and implement automation, integrations to enhance platform performance.
Contribute to SLA/SLO monitoring processes and track performance against targets.
Manage configurations, plugin lifecycle tasks, and access controls within procedures.

What we're looking for

Bachelor's degree in computer science, engineering, or related field.
2+ years of experience in application support, systems engineering, or technical operations.
Hands-on administration of enterprise productivity platforms like Atlassian Jira and Confluence.
Experience with requirements management software such as Jama Connect or DOORS.
Familiarity with data handling in regulated environments, including export-controlled data.
Scripting skills in Python, Groovy, Bash, or similar languages for automation.
Knowledge of cloud platforms (AWS preferred) and supporting controlled data environments.

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