Support Engineer

Amazon Inc

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Bellevue, WA
Salary
$95,600–$160,000 / yr
Posted
78 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $165k
This role $128k
$84k most similar roles pay here $206k

This role pays less than 99% of similar roles. Most pay $152,000–$177,900 — the shaded band above. At the midpoint, this role pays about $128k versus about $165k for comparable roles.

Based on 240 similar postings.

Employer

About Amazon Inc

Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing

Amazon Inc currently has 457 open roles on FindRole.

Listed pay typically runs $143,700–$194,400 across 447 roles with salary data.

Most-posted roles

View all roles at Amazon Inc

At a glance

TL;DR · Support Engineer

Support Engineer, Amazon Leo joins the Amazon Leo Productivity Services team to provide operational support and administration for enterprise productivity platforms. The role involves managing Atlassian tools like Jira, Confluence, and Jira Service Management, alongside Jama Requirements Management, TestRail, and SmartsheetGov across on-premise, AWS cloud-hosted, and SaaS environments. Responsibilities include troubleshooting technical issues, coordinating with vendors, implementing automation and integrations, and performing access control audits. The candidate will utilize scripting languages such as Python, Groovy, or Bash to enhance platform performance and user experience. This position supports critical infrastructure for the Amazon Leo low Earth orbit satellite broadband network, specifically managing systems that facilitate commercial and government programs. The work involves maintaining high availability and security for mission-critical data within a regulated environment involving export-controlled information to support global connectivity goals.

What you'll do

  • Administer and maintain enterprise productivity platforms across on-premise, AWS cloud, and SaaS environments.
  • Troubleshoot and resolve complex technical issues within productivity engineering applications.
  • Coordinate with vendors to manage platform issues, upgrades, and support cases.
  • Design and implement automation, integrations, and process improvements to enhance platform performance.
  • Monitor and track system performance against established SLA and SLO targets.
  • Manage platform configurations, plugin lifecycles, and access control permissions.
  • Develop and maintain runbooks, knowledge base articles, and operational documentation.
  • Participate in on-call rotations and incident response efforts to ensure system reliability.

What we're looking for

  • A Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT, or an equivalent field is required.
  • At least 2 years of experience in application support, systems engineering, or technical operations are required.
  • Hands-on experience administering enterprise productivity platforms like Jira, Confluence, and Jira Service Management is required.
  • Proficiency in scripting and automation using Python, Groovy, Bash, or similar languages is required.
  • Experience with requirements management or enterprise software platforms such as Jama Connect, DOORS, or Polarion is required.
  • Familiarity with data handling in regulated environments, including export-controlled data, is required.
  • Preferred experience includes supporting controlled data environments (EAR, ITAR, CUI) on cloud platforms like AWS GovCloud.
  • U.S. Citizen.

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