Director, Technical Account Management

What you'll do

• Scale the EMEA TAM organization from 30 to over 70 members by hiring first-line leaders and building scalable infrastructure.
• Lead a team of managers and senior technical experts to ensure high standards of customer success and retention.
• Develop the commercial strategy for the Technical Post Sales program to drive revenue growth across the EMEA region.
• Serve as an executive sponsor for strategic accounts, engaging with C-suite stakeholders to resolve escalations and identify expansion opportunities.
• Establish operational rigor through clear metrics, health scorecards, capacity planning, and performance forecasting.
• Create and execute regional OKRs aligned with global goals to drive accountability across the leadership team.
• Build a talent development pipeline by managing performance reviews and career growth plans for internal leaders.
• Partner with Product, Sales Engineering, and CS teams to standardize and evolve the technical service offerings.

What we're looking for

• 8+ years of experience leading Professional Services, TAM, or Sales Engineering teams.
• Proven success scaling an organization from fewer than 25 to over 50 headcount.
• Experience managing and developing first-line leaders and managers.
• Commercial experience selling or co-selling services to grow revenue as a value driver.
• Technical fluency in infrastructure, cloud platforms (AWS, Azure, GCP), observability, and monitoring.
• 3–5+ years of experience as a TAM, Solutions Architect, or equivalent client-facing technical IC.
• Ability to travel up to 50% of the time across the EMEA region.