Technical Account Manager

Datadog

Confirmed live 7 days ago Low trust

Remote

Quick summary

Work type: Remote
Location: South Africa
Posted: 80 days ago
Freshness: Confirmed live 7 days ago

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Salary context

How this pay compares to similar roles

Similar $174k

$132k most similar roles pay here $218k

This listing doesn't post a salary. Most similar roles pay $140,000–$208,887.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Technical Account Manager

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Technical Account Manager 2 - South Africa joins the technical solutions team to serve as a trusted advisor for large customers. This role involves providing hands-on technical services, guiding product adoption, and analyzing customer IT operations environments to provide recommendations that maximize value. The person will advocate for customer goals by suggesting configuration changes and features while participating in monthly and quarterly business reviews. Collaboration with internal engineering and product teams is essential to identify new features. Candidates must possess a solid technical grounding in IT Operations and experience with cloud platforms like AWS, Azure, or GCP. Required skills include proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, or PHP, along with knowledge of CI/CD tools like Jenkins or Gitlab, and containerization technologies including Docker, Kubernetes, or Rancher.

Skills

AWS Azure GCP Python JavaScript Ruby Perl Go PHP Chef Puppet CI/CD Jenkins GitLab Docker Kubernetes Rancher Datadog

What you'll do

Advise customers on technical support and product adoption during pre-sales, post-sales, and renewal processes.
Analyze customer IT operations environments to provide recommendations that maximize the value of Datadog products.
Act as a customer advocate by suggesting specific configurations and features to meet their unique goals.
Prepare for and participate in Monthly and Quarterly Business Reviews with customers.
Collaborate with internal product, engineering, and technical teams to identify new features and products.
Develop and evolve best practices for technical product adoption and customer success.

What we're looking for

Solid technical grounding and hands-on experience of IT Operations.
Hands-on experience with AWS, Azure, or GCP cloud platforms.
Proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet.
Skilled in using CI/CD tools like Jenkins or Gitlab.
Knowledgeable about containerization tools including Docker, Kubernetes, or Rancher.
Previous experience as a TAM supporting mid-market and/or Enterprise customers in the cloud space.
Experience using Datadog and/or other cloud monitoring tools.
Ability to travel via auto, train, or air up to 30% of the time.

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