Technical Account Manager 3

Twilio

Confirmed live today High trust

Remote

Quick summary

Work type: Remote
Location: Bogota, Cundinamarca, Colombia
Posted: 124 days ago
Freshness: Confirmed live today
Closes: Dec 22, 2026
Nearby: 1 role within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $175k

$129k $218k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $141,975–$208,800.

Based on 240 similar postings.

Employer

About Twilio

Twilio is a cloud communications platform that provides APIs and software, allowing developers to embed voice, messaging, video, and email functionalities directly into their applications.

Twilio currently has 25 open roles on FindRole.

Listed pay typically runs $155,520–$194,400 across 19 roles with salary data.

Most-posted roles

View all roles at Twilio

At a glance

TL;DR · Technical Account Manager 3

Role Posting Log in to save

The Technical Account Manager 3 serves as the designated technical support engineering contact for strategic customers. In this role, you will resolve complex technical problems with far-reaching consequences, providing proactive guidance to minimize business-impacting downtime. You will collaborate with developers, architects, and support personnel to troubleshoot issues using Twilio technologies and helper libraries. Key responsibilities include analyzing customer trends, reporting bugs via JIRAs, and communicating complex technical issues to diverse audiences. Required skills include knowledge of RESTful technology, APIs, and cloud solutions. You must be proficient in troubleshooting server-side code using Java, Node.js, PHP, C#, or Python, as well as client-side JavaScript, React, and Redux. Additionally, you will manage network connectivity issues involving TCP/UDP and SSL/TLS within a communications and VOIP context.

Skills

Java Node.js PHP C# Python JavaScript React Redux TCP/UDP SSL/TLS WebRTC SIP Slack JIRA VOIP Cloud Solutions

What you'll do

Resolve complex technical problems for strategic customers during Pacific hours.
Provide proactive guidance and recommendations to minimize customer business downtime.
Troubleshoot server-side code and client-side JavaScript for customer developers and architects.
Report reproducible bugs to Product and Engineering teams via JIRA and Slack.
Analyze customer trends and patterns to improve internal support processes.
Communicate complex technical issues clearly to both technical and non-technical audiences.
Manage dedicated customer accounts and provide high-level technical support.

What we're looking for

4 to 6+ years of relevant experience.
Good knowledge of RESTful technology, APIs, and cloud solution troubleshooting.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript with React and Redux.
Development experience in a scripting language such as React, Node.js, Javascript, or Python.
Skilled in troubleshooting network connectivity issues including TCP/UDP and basics of SSL/TLS.
High competency in communicating complex technical issues to technical and non-technical audiences via phone or email.
Experience in managing dedicated customer accounts.
Understanding of Telecoms and VOIP including WebRTC and SIP (preferred).