Technical Account Manager 3

Twilio

Confirmed live yesterday High trust

Remote

Quick summary

Work type: Remote
Location: Colombia
Posted: 88 days ago
Freshness: Confirmed live yesterday
Closes: Jan 11, 2027

Market check

Salary context

How this pay compares to similar roles

Similar $176k

$124k $219k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $143,875–$208,950.

Based on 240 similar postings.

Employer

About Twilio

Twilio is a cloud communications platform that provides APIs and software, allowing developers to embed voice, messaging, video, and email functionalities directly into their applications.

Twilio currently has 30 open roles on FindRole.

Listed pay typically runs $155,520–$194,400 across 22 roles with salary data.

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At a glance

TL;DR · Technical Account Manager 3

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As a Technical Account Manager 3, you will serve as the designated technical support engineering contact for strategic customers. You will support customers during Eastern hours, resolving complex technical problems with potentially costly consequences. Your daily responsibilities include providing proactive guidance, analyzing customer trends, and collaborating with developers, architects, and internal Product and Engineering teams to report reproducible bugs. You will utilize Slack and JIRA to manage workflows and communicate complex issues to both technical and non-technical audiences. Required skills include knowledge of RESTful technology, APIs, and cloud solutions. You must be able to troubleshoot server-side code in Java, Node.js, PHP, C#, and Python, as well as client-side JavaScript, React, and Redux. Additionally, you need proficiency in network connectivity, TCP/UDP, and SSL/TLS.

Skills

Java Node.js PHP Python C# JavaScript React Redux TCP/UDP SSL/TLS WebRTC SIP VOIP JIRA Slack

What you'll do

Serve as the primary technical support contact for strategic customers during Eastern hours.
Resolve complex technical problems with high-stakes consequences for customers and partners.
Provide proactive guidance and recommendations to minimize customer business downtime.
Communicate complex technical issues to both technical and non-technical audiences via phone and email.
Report reproducible bugs to Product and Engineering teams by filing JIRAs and using Slack.
Analyze customer trends and patterns to report process improvements to the management team.
Troubleshoot server-side code, client-side JavaScript, and network connectivity issues for customers.

What we're looking for

4 to 6+ years of relevant experience.
Good knowledge of RESTful technology, APIs, and ability to troubleshoot cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript with React and Redux.
Skilled in troubleshooting network connectivity issues including TCP/UDP and SSL/TLS basics.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email.
Experience in managing dedicated customer accounts.
Advanced time management skills and ability to prioritize tasks under pressure.
Understanding of Telecoms and VOIP including WebRTC and SIP (preferred).