Technical Account Manager III

Datadog

Confirmed live 2 days ago Low trust
Remote

Quick summary

Work type
Remote
Location
Madrid, Spain
Posted
91 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $176k
$134k most similar roles pay here $220k

This listing doesn't post a salary. Most similar roles pay $142,500–$209,875.

Based on 239 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Technical Account Manager III

Technical Account Manager 3 - Madrid joins the technical solutions team to serve as a trusted advisor for large customers. This role involves providing hands-on technical services, guiding product adoption, and advising on support throughout pre-sales, post-sales, and renewal processes. You will analyze customer IT operations environments to provide recommendations that maximize value, advocate for customer goals by suggesting configuration changes, and participate in monthly or quarterly business reviews. Collaboration with product management and engineering teams is essential to identify new features. The role requires a solid technical grounding in IT operations and experience with cloud platforms like AWS, Azure, or GCP. Candidates should be proficient in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet, while also possessing knowledge of CI/CD tools like Jenkins or Gitlab and containerization tools including Docker, Kubernetes, or Rancher.

What you'll do

  • Advise customers on technical support and product adoption during pre-sales, post-sales, and renewal processes.
  • Analyze customer IT operations environments to provide recommendations that maximize the value of Datadog products.
  • Act as a customer advocate by suggesting specific configurations and features to meet their unique goals.
  • Prepare for and participate in Monthly and Quarterly Business Reviews with customers.
  • Collaborate with internal product, engineering, and technical teams to identify necessary new features.
  • Develop and evolve best practices for technical product adoption and customer success.

What we're looking for

  • Solid technical grounding and hands-on experience of IT Operations.
  • Hands-on experience with AWS, Azure, or GCP cloud platforms.
  • Proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet.
  • Skill in using CI/CD tools like Jenkins or Gitlab.
  • Knowledge of containerization tools including Docker, Kubernetes, or Rancher.
  • Experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space.
  • Experience using Datadog and/or other cloud monitoring tools.
  • Ability to travel via auto, train, or air up to 30% of the time.

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