Application, Infrastructure & Service Management AVP

State Street

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Quincy, MA
Salary
$90,000–$157,500 / yr
Posted
22 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $176k
This role $124k
$75k most similar roles pay here $227k

This role pays less than 83% of similar roles. Most pay $138,993–$212,212 — the shaded band above. At the midpoint, this role pays about $124k versus about $176k for comparable roles.

Based on 240 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 176 open roles on FindRole.

Listed pay typically runs $120,000–$202,500 across 172 roles with salary data.

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View all roles at State Street

At a glance

TL;DR · Application, Infrastructure & Service Management AVP

T26-9624; Application, Infrastructure & Service Management, AVP serves as a strategic leader within the IT Command Centre to ensure enterprise-wide production stability and service continuity. The role is responsible for managing major incidents, overseeing 24/7 technical bridge operations, and conducting tri-daily health checks with application and infrastructure teams. You will govern high-impact events, manage weekend change governance, and drive rapid restoration of services to minimize business impact. Key requirements include a deep understanding of network, security, mainframe, storage, database, middleware, cloud, and enterprise applications. The ideal candidate possesses expertise in ITSM tools like ServiceNow or Remedy, holds an ITIL certification, and demonstrates executive communication skills. This role addresses the critical challenge of maintaining operational resilience and safeguarding service integrity across complex, high-pressure technical environments to ensure seamless execution for global operations.

What you'll do

  • Manage major IT incidents by providing strategic oversight and driving rapid service restoration to minimize business impact.
  • Lead 24/7 technical bridge operations to resolve non-major IT issues through real-time coordination and cross-functional engagement.
  • Conduct tri-daily health checks with infrastructure and application teams to identify risks and ensure operational readiness.
  • Govern high-impact events by managing end-to-end milestones, escalation protocols, and stakeholder communication channels.
  • Oversee weekend change governance to mitigate risks and maintain service integrity during high-change windows.
  • Implement ITSM best practices and utilize advanced tools to enhance system stability and reduce incident recurrence.
  • Communicate complex technical issues and risk assessments clearly to senior leadership and diverse stakeholders.

What we're looking for

  • Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
  • ITIL Certification (Intermediate or Expert level) is strongly recommended.
  • 5+ years of experience in IT Service Management with a focus on Major Incident Management and Command Centre operations (preferred).
  • Proven leadership in managing large-scale, high-pressure IT environments with global reach (preferred).
  • Expertise in ITSM tools such as ServiceNow or Remedy and incident response frameworks (preferred).
  • Strong understanding of infrastructure, application architecture, and enterprise systems (preferred).
  • Exceptional communication skills for executive-level engagement and multi-cultural team coordination.
  • Ability to make rapid, data-driven decisions under critical time constraints (preferred).

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