Application, Infrastructure & Service Management

What you'll do

• Provide technical solutions for critical applications according to established service levels.
• Perform incident and problem management by investigating root causes and reviewing logs and code logic.
• Translate business strategic visions into functional product plans, features, and workflows.
• Execute projects and manage resource allocations to meet changing business requirements.
• Analyze and monitor system performance to optimize software and provide cloud capacity forecasts.
• Write and update technical documentation daily to reflect changes in the existing environment.
• Execute complex Oracle SQL queries to perform searches and troubleshoot production support issues.
• Develop and participate in the creation of automated tools, processes, and methods.

What we're looking for

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• 5 years of industry experience.
• Demonstrated success executing projects and business portfolios within complex organizational settings.
• Proven ability to retrieve and manipulate data using SQL queries, PL/SQL, and databases like Tandem, DB2, Oracle, or Exadata.
• Proven ability to use Dynatrace, Splunk, Grafana, Jira, Service Now, Autosys, MQ, Java, and SQL.
• Proficiency in operating systems including Windows, Linux, and UNIX.
• Proven Incident and Problem Management capabilities, including troubleshooting, root cause analysis, and log review.
• Proven ability to interact, negotiate, and influence at all levels of management.