Application Support II

Flywire

Confirmed live 9 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
València, Spain
Posted
21 days ago
Freshness
Confirmed live 9 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $133k
$95k most similar roles pay here $169k

This listing doesn't post a salary. Most similar roles pay $113,700–$152,150.

Based on 240 similar postings.

Employer

About Flywire

Flywire is a global payments enablement and software company specializing in high-stakes, complex payment verticals including education, healthcare, travel, and B2B, processing international payments across 240 countries. Industry: Financial Technology & Global Payments

Flywire currently has 22 open roles on FindRole.

Listed pay typically runs $81,000–$101,000 across 11 roles with salary data.

Most-posted roles

View all roles at Flywire

At a glance

TL;DR · Application Support II

As an Application Support II, you will serve as a critical technical bridge between internal operations and core engineering squads to maintain a global payments platform. You will move beyond basic ticket resolution by performing deep-dive troubleshooting of Tier-2 bugs through code analysis, system logs, and data flow investigation. Your daily responsibilities include isolating Tier-3 issues, assisting with database structural changes, creating technical documentation, and utilizing AI-driven tools like LLMs to automate workflows and optimize support infrastructure. The ideal candidate possesses a developer mindset and experience in software development or technical support. You will work within a technology stack featuring Ruby on Rails, Java, React, MySQL, MongoDB, Redis, and RabbitMQ. This role focuses on solving complex technical challenges within the high-stakes payments industry while leveraging modern automation to improve system stability.

What you'll do

  • Triage and resolve Tier-2 internal application bugs by analyzing code behavior, system logs, and data flows.
  • Act as a technical bridge between internal operations and core engineering squads to isolate complex issues.
  • Assist in database structural changes and deploy toolsets to maintain global platform stability.
  • Utilize AI tools and LLMs to automate repetitive workflows and optimize support infrastructure.
  • Develop scripts to improve operational efficiency and solve technical puzzles faster.
  • Translate complex system behaviors into clear, technical documentation for Tier-1 teams.

What we're looking for

  • 1 to 5 years of experience in software development, technical application support, or a strong programming foundation.
  • Ability to read code, understand logic, and navigate databases with a developer mindset.
  • Proficiency in core programming skills related to Ruby on Rails, Java, React, MySQL, MongoDB, Redis, or RabbitMQ.
  • Experience using AI tools, prompts, or automation scripts to improve efficiency and solve technical problems.
  • Fluency in English for daily collaboration with global cross-functional engineering teams.
  • Ability to triage Tier-2 bugs by analyzing code behavior, system logs, and data flows.
  • Ability to translate complex system behaviors into clear technical documentation.
  • Preferred experience in FinTech, the payments industry, or handling database structural changes.

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