As a System Services Representative, you will serve as the primary technical interface for clients, coordinating hardware and software support while delivering essential operational services. You will perform on-site installation, maintenance, and repair of IBM Power systems and multi-vendor components including networking products and firmware from partners like Lenovo, NetApp, Teradata, and Cisco. Your daily responsibilities include providing preventive maintenance, basic configuration, systems assurance, and problem determination to ensure infrastructure stability. To succeed, you must possess strong problem-solving skills, effective communication, and the ability to manage client relationships while navigating complex technical environments. You will utilize tools such as the Cognitive Support Platform and Watson Einstein Analytics. This role addresses critical infrastructure challenges by ensuring seamless hardware and software functionality for clients utilizing systems optimized for cloud computing and cognitive business operations.