System Service Representative

IBM

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: Columbus, OH
Posted: 6 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $168k

$123k most similar roles pay here $213k

This listing doesn't post a salary. Most similar roles pay $131,937–$204,200.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 506 open roles on FindRole.

Listed pay typically runs $174,632–$197,165 across 5 roles with salary data.

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At a glance

TL;DR · System Service Representative

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System Service Representative - Columbus OH is a role within the Infrastructure & Technology team focused on maintaining critical data center infrastructure. The successful candidate will serve as a data center server technician, performing essential maintenance, installation, and repair tasks for HP, DELL, Lenovo, SUN, and other x86 based server equipment. Day-to-day responsibilities include troubleshooting hardware and software issues while following technical manuals to complete repairs using tools like screwdrivers, pry tools, and needle nose pliers. The role requires core competencies in mechanical aptitude, problem-solving, and customer interaction. Candidates must possess basic computer knowledge regarding components like hard drives, RAM, memory DIMMs, and IP addresses. This position addresses the technical challenge of ensuring high-resiliency infrastructure performance and reliability for clients within a dedicated account environment, requiring a process-oriented approach to hardware maintenance and system stability.

Skills

x86 Hardware Maintenance Server Repair HP DELL Lenovo SUN Troubleshooting Memory DIMM Tools Infrastructure Hybrid Cloud Cloud Computing

What you'll do

Service and repair HP, DELL, Lenovo, SUN, and other x86 based server equipment.
Troubleshoot hardware and software issues within a data center environment.
Perform component replacements such as hard drives, RAM, and memory DIMMs.
Use manual tools like screwdrivers, pry tools, and pliers to complete maintenance tasks.
Follow technical hardware maintenance manuals to execute precise repair instructions.
Provide high-quality customer service and interaction during the assigned shift.
Work independently and follow established processes to ensure site reliability.

What we're looking for

Must have a High School Diploma or GED.
Experience in server repair and troubleshooting is required.
Prior experience in a data center environment is preferred.
Ability to service HP, DELL, Lenovo, SUN, and other x86 based server equipment.
Proficiency with tools such as laptops, screwdrivers, pry tools, and pliers for hardware maintenance.
Basic computer knowledge including components like hard drives, RAM, memory DIMMs, and IP addresses.
Ability to follow technical manuals to perform mechanical repairs or replacements.
Must successfully pass a comprehensive background verification check required by the client.

5+ yrs exp

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