System Service Representative

IBM

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Memphis, TN
Posted: 2 days ago
Freshness: Confirmed live yesterday
Nearby: 27 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $163k

$119k most similar roles pay here $205k

This listing doesn't post a salary. Most similar roles pay $129,575–$196,912.

Based on 240 similar postings.

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IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

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TL;DR · System Service Representative

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System Service Representative-Memphis TN joins the Infrastructure & Technology team as a Support as a Service function. This role involves performing on-site installation, maintenance, and repair of high-volume commercial products including Lenovo PC and Apple devices. The representative is responsible for identifying problem sources, resolving incidents, and providing technical assistance to ensure customer satisfaction. Day-to-day tasks involve troubleshooting hardware, operating systems, and software while collaborating with various support centers and business units. To perform these duties, the individual will utilize specific tools such as Salesforce-based Cognitive Support Platform and Watson Einstein Analytics for automation. Required skills include client relationship management, technical diagnostics, and proficiency in ticket management. The role addresses the challenge of maintaining high-volume commercial computing devices within a service delivery framework to ensure reliable performance for clients across various industries.

Skills

Salesforce Watson Einstein Analytics Operating Systems SaaS Ticket Management Preventive Maintenance IBM Tools Cloud Computing Incident Resolution Technical Diagnostics Automation Tools

What you'll do

Perform on-site installation, maintenance, and repair of high-volume commercial products like Lenovo PCs and Apple devices.
Provide technical assistance and troubleshoot hardware, operating systems, and software issues to resolve customer incidents.
Identify problem sources and provide recommended resolutions to ensure high levels of client satisfaction.
Utilize IBM tools, including Salesforce and Watson Einstein Analytics, to drive automation and improve operations.
Manage multiple service requests simultaneously while maintaining high standards for service delivery.
Maintain current technical certifications and complete soft skills training to stay updated on emerging technologies.

What we're looking for

High School Diploma or GED.
Associate's Degree or College Diploma (preferred).
Experience installing, maintaining, and repairing commercial computing devices.
Knowledge of computer hardware, operating systems, and software troubleshooting.
Ability to perform technical diagnostics, incident resolution, and preventive maintenance.
Strong customer service, communication, and collaboration skills.
Experience working independently in a field service or on-site support environment.
Familiarity with Salesforce-based support tools and analytics/automation tools (preferred).

2+ yrs exp

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Senior System Engineer

General Dynamics

Fort Bragg, NC 25 days ago $93,500–$126,500

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5+ yrs exp

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