System Reliability & Support Specialist

PNC

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Quick summary

Work type: On-site
Location: Pittsburgh, PAStrongsville, OHBirmingham, ALFarmers Branch, TXDenver, COPhoenix, AZ
Salary: $70,125–$116,875 / yr
Employment: Full-time
Posted: 3 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $158k

This role $94k

$56k most similar roles pay here $206k

This role pays less than 95% of similar roles. Most pay $125,000–$191,825 — the shaded band above. At the midpoint, this role pays about $94k versus about $158k for comparable roles.

Based on 240 similar postings.

Employer

About PNC

PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.

PNC currently has 124 open roles on FindRole.

Listed pay typically runs $94,875–$202,800 across 29 roles with salary data.

Most-posted roles

View all roles at PNC

At a glance

TL;DR · System Reliability & Support Specialist

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As a System Reliability & Support Specialist within the Lending Payments SRC Team, you will support and improve critical payment-processing services and associated security controls in a highly regulated financial-services environment. You will perform day-to-day operations including monitoring system availability, performing maintenance such as installing patches and upgrades, and conducting incident detection, resolution, and root cause analysis to prevent future issues. Your role involves managing privileged-account compliance, performing application governance like continuity testing and impact analysis, and responding to audit inquiries. To succeed, you must possess skills in ITIL, systems administration, technical troubleshooting, and infrastructure management. You will utilize core competencies such as analytical thinking, incident management, and software reliability management while working with APIs and various operating systems to maintain platform stability and ensure compliance with established technology standards and security protocols.

Skills

ITIL Incident Management Root Cause Analysis System Administration Application Support API ITSM Hardware Maintenance Technical Troubleshooting Infrastructure Cybersecurity Compliance

What you'll do

Monitor and maintain systems and software to ensure stability and compliance with technology standards.
Perform system maintenance including the installation of patches and upgrades.
Detect, resolve, or escalate critical incidents and perform root cause analysis to prevent recurrence.
Monitor system availability, performance, and capacity against baseline metrics while reporting trends.
Manage privileged access compliance, account discovery, and related security controls.
Conduct application governance activities including attestations, continuity testing, and impact analysis.
Respond to audit and regulatory inquiries regarding payment processing services.
Resolve critical systems issues during off-hours as part of a 24/7 operation.

What we're looking for

A bachelor's degree is required, or a comparable combination of education, job-specific certifications, and experience.
Candidates must have 2+ years of relevant professional experience.
Experience in application support and production operations for enterprise payment or financial systems is preferred.
Preferred skills include Application Governance, Hardware Maintenance, Incident Management, ITIL, and System Administration.
Technical troubleshooting across multiple technology domains in a regulated environment is required.
Candidates must be able to perform root cause analysis, incident response, and system monitoring against baseline metrics.
Experience with API's, SDLC, and software reliability management is preferred.

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