IBM System Service Representative

IBM

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Work type: On-site
Location: —
Posted: 4 days ago
Freshness: Confirmed live today

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How this pay compares to similar roles

Similar $161k

$116k most similar roles pay here $203k

This listing doesn't post a salary. Most similar roles pay $126,625–$194,600.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 346 open roles on FindRole.

Listed pay typically runs $178,728–$228,350 across 6 roles with salary data.

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At a glance

TL;DR · IBM System Service Representative

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As an IBM System Service Representative within the Infrastructure & Technology team, you will perform as a Support as a Service function for MVS Server products. You will provide on-site installation, maintenance, and repair of non-IBM server products from manufacturers like Dell, Oracle, and Fujitsu. Your daily responsibilities include delivering technical support, problem determination, and resolution for issues regarding configuration, operation, and performance. Additionally, you will execute project-based services such as technical delivery assessments and equipment relocation. To drive automation and improve client operations, you will utilize specific tools including the Cognitive Support Platform (Salesforce) and Watson Einstein Analytics. This role requires expertise in operating systems, IT engineering concepts, and hybrid cloud environments to solve complex infrastructure challenges while collaborating with global support centers to ensure high-quality results for clients.

Skills

MVS Server Hybrid Cloud Salesforce Watson Einstein Analytics Dell Oracle Fujitsu Operating Systems IT Engineering Technical Support Problem Determination Infrastructure Services

What you'll do

Perform on-site installation, maintenance, and repair of non-IBM server products like Dell, Oracle, and Fujitsu.
Provide technical assistance and problem resolution for client issues regarding configuration, operation, and performance.
Execute project-based services including installation planning, account management, and equipment relocation.
Utilize IBM tools such as Salesforce and Watson Einstein Analytics to automate and improve client operations.
Resolve complex technical incidents by providing troubleshooting and advice on potential solutions.
Coordinate with various support centers and business units to ensure high-quality problem resolution for clients.

What we're looking for

High School Diploma or GED.
Technical Diploma (preferred).
Familiarity with non-IBM server products, including Dell, Oracle, and Fujitsu.
Knowledge of operating systems, associated software, and the functions and capabilities of servers.
Experience in technical support, problem determination, and resolving incidents.
Basic knowledge of information technology engineering concepts such as installation, customization, operation, recovery, and tuning.
Familiarity with IBM tools like Cognitive Support Platform (Salesforce) and Watson Einstein Analytics.
Knowledge of digital technical certifications, soft skills training, and hybrid cloud environments (preferred).

5+ yrs exp

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