The System Administrator 1-IT joins the Datacenter Services Operations team to perform essential hardware maintenance and break/fix support during an overnight shift. This role involves conducting end-to-end hardware installation, replacing server components, and performing upgrades for the existing customer base under supervision. The individual will monitor and analyze ticket queues and system logs to address basic incidents, escalating complex issues to senior technicians. Key responsibilities include cabling validation, troubleshooting error-free connections, and ensuring compliance with Standard Operating Procedures and Maintenance Operation Protocols. The position requires core competencies in hardware support, server maintenance, and break/fix maintenance support. The work focuses on maintaining infrastructure resiliency, reliability, and availability while following strict security controls and health and safety guidelines within data center environments.
Red Hat Enterprise Linux (RHEL)
Windows Server
PowerShell
EMC VNX
MECM (SCCM)
PDQ
SQL
Network Administration
Storage Administration
STIG
ACAS
ServicePlus
Disaster Recovery
Web Servers
Systems Administration
IT Infrastructure
Hardware Support
VoIP
Video Conferencing
Cabling Standards
IMACD
CMDB
ITIL
Change Management
CompTIA Security+
Information Assurance
Configuration Management
Server Hardware
Thin Clients