below marketmost similar roles pay hereabove market
This role pays less than
74%
of similar roles. Most pay
$115,375–$180,000
— the blue band above.
At the midpoint, this role pays about
$116k
versus about
$148k
for comparable roles.
Based on 240 similar postings.
Employer
About GitLab
GitLab is an all-remote software company that develops an AI-powered DevSecOps platform combining source code management, CI/CD, security scanning, and project planning in a single application.
GitLab currently has
53 open roles
on FindRole.
Listed pay typically runs
$152,800–$238,000
across 49 roles with salary data.
The Support Engineer (AMER) joins the Support team to resolve complex technical issues for Self-managed and GitLab.com customers. This role operates at the intersection of Support and Engineering, requiring you to troubleshoot performance problems using strace, reproduce bugs for the Product team, and dive into the codebase to submit merge requests. You will build tools to automate installation checks, capture server states, and transform log files into interactive tables. Key responsibilities include managing the support lifecycle via Zendesk, participating in on-call rotations, and creating technical documentation. Required skills include Linux systems administration, scripting in Ruby or Bash, and familiarity with Ruby on Rails, Git, CI/CD, Serverless, and Kubernetes. You will solve technical problems within a DevSecOps orchestration platform to improve user experience and product stability.
Linux
Python
Bash
RF Cabling
Network Switches
ServiceNow
Confluence
Test Equipment Calibration
IT Infrastructure
Signal Path Verification
Hardware Installation
Automated Test Systems
Asset Management