This role pays less than
73%
of similar roles. Most pay
$115,000–$180,000
— the shaded band above.
At the midpoint, this role pays about
$116k
versus about
$148k
for comparable roles.
Based on 240 similar postings.
Employer
About GitLab
GitLab is an all-remote software company that develops an AI-powered DevSecOps platform combining source code management, CI/CD, security scanning, and project planning in a single application.
GitLab currently has
79 open roles
on FindRole.
Listed pay typically runs
$137,400–$213,600
across 61 roles with salary data.
Support Engineer (AMER) joins the Engineering department to resolve complex technical issues for both self-managed and SaaS customers. This role involves troubleshooting performance problems as a Linux administrator using strace, investigating codebase issues to create merge requests, and developing tools to automate installation checks or capture server states. You will manage the full support lifecycle via Zendesk, collaborate with Product and Infrastructure teams to shape roadmaps, and contribute to technical documentation. The ideal candidate possesses extensive Linux systems administration knowledge, proficiency in Git and CI/CD, and experience with scripting languages like Ruby or Bash and MVC frameworks like Ruby on Rails. Additionally, you should be familiar with DevOps methodologies, including Kubernetes and Serverless technologies, while communicating complex technical topics clearly to customers of varying skill levels within the DevSecOps product space.