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Based on 240 similar postings.
Employer
About Intapp
Intapp is a cloud software company providing industry-specific solutions for professional and financial services firms, including practice management, risk and compliance, and deal management platforms. Industry: Enterprise Software & Professional Services Technology
The Client Support Engineer joins the Client Success & Support team to manage the help desk queue by investigating, triaging, and resolving complex technical issues for enterprise software users. This role involves performing in-depth research into product configurations, documenting troubleshooting actions, and providing clear communication regarding ticket status and resolution steps. The candidate will identify potential delays, prepare specifications for escalated defects, and develop efficient methods for recurring problems. Required skills include a degree in a relevant field or technical support experience, knowledge of help desk workflows, and proficiency in SQL and T-SQL programming. Additionally, the role requires expertise in SOAP and REST APIs, basic network troubleshooting like Wireshark or Fiddler, and familiarity with SaaS or on-premise enterprise software to solve problems within the professional services domain.
Windows
Linux
Unix
ITSM
LAN
WAN
Network Management
Security Monitoring
Web Applications
Account Administration
Software Systems Engineering
Documentation
Security+ Certification
RF Systems
Linux
Networking
Hardware Integration
Network Switches
IP Configuration
ServiceNow
Confluence
Signal Path Verification
Test Equipment
System Troubleshooting
Calibration
Asset Management