Support Engineer

Oracle

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 29 days ago
Freshness: Confirmed live yesterday
Nearby: 85 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $140k

$95k most similar roles pay here $175k

This listing doesn't post a salary. Most similar roles pay $113,650–$166,578.

Based on 240 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Support Engineer

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As a Support Engineer, you will join the Oracle Support organization to provide functional and technical support for the Oracle Health Electronic Medical Record suite. Serving as a primary point of contact for healthcare clients, you will perform post-sales support, troubleshoot complex issues, and advocate for customer needs while collaborating with internal teams. Your daily responsibilities include investigating front-end applications, capturing logs, querying database tables, updating fields, cycling servers, and documenting troubleshooting steps to create knowledge articles. You will manage inquiries via phone, email, and messaging platforms while participating in on-call rotations. The role requires proficiency in SQL, basic networking, and familiarity with CCL, HL7, or other healthcare systems. This position addresses critical technical challenges within the medical record domain to ensure high system performance and seamless experiences for healthcare providers.

Skills

Oracle Health SQL HL7 CCL Ticketing Systems Networking System Maintenance Troubleshooting

What you'll do

Provide technical and functional support for the Oracle Health Electronic Medical Record suite.
Resolve client issues by analyzing front-end applications, shadowing users, and testing workflows.
Perform back-end troubleshooting including capturing logs, querying database tables, and cycling servers.
Respond to customer inquiries via phone, email, and messaging platforms.
Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle.
Escalate and resolve complex or critical issues by collaborating with cross-functional teams.
Participate in after-hours, weekend, and holiday on-call rotations for critical issue support.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the required government security clearance.
3+ years of experience in customer support, technical support, IT services, or the healthcare industry.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Experience with troubleshooting, help desk environments, or ticketing systems.
Ability to work onsite at least 3 days per week in designated hub locations.
Proficiency in SQL or querying databases is preferred.
Familiarity with CCL, HL7, or healthcare systems is preferred.

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