Senior Customer Service Specialist

Oracle

Confirmed live yesterday Low trust

Hybrid

Quick summary

Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 98 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $155k

$96k $208k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $132,000–$177,250.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 972 open roles on FindRole.

Listed pay typically runs $102,300–$234,600 across 789 roles with salary data.

Most-posted roles

View all roles at Oracle

At a glance

TL;DR · Senior Customer Service Specialist

Role Posting Log in to save

The Senior Customer Service Specialist joins the Oracle Health Support team as an Associate Customer Service Solution Analyst. This role serves as the first point of contact for clients requiring technical and application support within a fast-paced Tier 1 environment. Key responsibilities include investigating, troubleshooting, and resolving customer issues via phone, tickets, and electronic channels. You will perform routine configuration changes, triage incidents using monitoring tools, and conduct backend activities such as capturing log files, querying tables, and updating database fields. The position requires proficiency in workflow analysis, front-end application testing, and maintaining accurate documentation. Candidates must navigate healthcare technology systems while adhering to HIPAA, PECA, and CHIA policies. This role solves critical technical problems for healthcare clients by providing real-time troubleshooting and support triage.

Skills

Oracle Health Troubleshooting HIPAA PECA CHIA Technical Support Application Support Workflow Analysis Documentation

What you'll do

Serve as the first point of contact for client incidents, requests, and technical issues.
Provide front-line customer support through phone calls, tickets, and electronic communication channels.
Investigate, troubleshoot, document, and resolve customer issues in real time.
Triage and escalate complex issues using monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance changes within client domains.
Troubleshoot front-end application issues by shadowing users, testing workflows, and validating functionality.
Execute backend tasks including capturing log files, querying tables, and updating database fields.
Maintain accurate documentation throughout the entire support lifecycle.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
An Associate, Bachelor, or Technical degree is preferred.
At least 2 years of professional experience in customer service, technical support, healthcare, or related industries is required.
At least 1 year of call center and/or phone-based technical support experience is required.
Strong communication and customer service skills are required.
Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems are required.
Associate degree.

Save