Senior Customer Service Specialist

Oracle

Confirmed live today Trusted

Hybrid

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Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 153 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Similar $154k

$96k $208k

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At a glance

TL;DR · Senior Customer Service Specialist

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JOB TITLE: Senior Customer Service Specialist As an Associate Customer Service Solution Analyst within Oracle Health Support, you will serve as the first point of contact for clients seeking technical and application support. You will work in a fast-paced Tier 1 support environment, providing troubleshooting, issue resolution, and support triage through phone, ticket, and electronic channels. Your daily responsibilities include investigating incidents, documenting resolutions, and performing pre-approved configuration changes. You will utilize monitoring tools, knowledge articles, and backend activities such as capturing log files, querying tables, and updating database fields. This role requires proficiency in healthcare technology workflows while adhering to HIPAA, PECA, and CHIA policies. You will support healthcare technology systems by shadowing end users, testing workflows, and validating functionality to resolve complex technical issues for internal and external stakeholders.

Skills

Oracle Health Technical Troubleshooting HIPAA PECA CHIA Workflow Analysis Application Support Triage

What you'll do

Serve as the first point of contact for client incidents, requests, and technical issues.
Provide front-line customer support through phone calls, tickets, and electronic communication channels.
Investigate, troubleshoot, document, and resolve customer issues in real time.
Triage and escalate issues using monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance changes within client domains.
Troubleshoot front-end application issues by shadowing users, testing workflows, and validating functionality.
Perform backend tasks including capturing log files, querying tables, and updating database fields.
Maintain accurate documentation throughout the entire support lifecycle.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
An Associate, Bachelor, or Technical degree is preferred.
At least 2 years of professional experience in customer service, technical support, healthcare, or related industries are required.
At least 1 year of call center and/or phone-based technical support experience is required.
Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems are required.
Strong communication and customer service skills are required.
Associate degree.