Senior Customer Service Specialist

Oracle

Confirmed live 2 days ago Trusted

Hybrid

Quick summary

Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 107 days ago
Freshness: Confirmed live 2 days ago
Nearby: 77 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $154k

$98k most similar roles pay here $209k

This listing doesn't post a salary. Most similar roles pay $126,625–$181,500.

Based on 239 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Senior Customer Service Specialist

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Senior Customer Service Specialist serves as a first point of contact within the Oracle Health Support team to provide technical and application support for clients. Working in a fast-paced Tier 1 environment, the individual will manage customer incidents through phone, ticket, and electronic channels while performing triage, investigation, and resolution of issues. Day-to-day responsibilities include troubleshooting front-end applications by shadowing users and testing workflows, as well as backend activities such as capturing log files, querying tables, updating database fields, and cycling servers. The role requires proficiency in technical troubleshooting, documentation, and communication to resolve complex problems within the healthcare technology domain while adhering to HIPAA, PECA, and CHIA regulations. Essential skills include experience with call center operations and a strong aptitude for learning healthcare systems and support methodologies.

Skills

Oracle Health Technical Troubleshooting HIPAA PECA CHIA Workflow Analysis Application Support Triage

What you'll do

Serve as the first point of contact for client incidents, requests, and technical issues.
Provide front-line customer support through phone calls, tickets, and electronic communication channels.
Investigate, troubleshoot, document, and resolve customer issues in real time.
Triage and escalate issues using monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance changes within client domains.
Troubleshoot front-end application issues by shadowing users, testing workflows, and validating functionality.
Perform backend tasks including capturing log files, querying tables, and updating database fields.
Maintain accurate documentation throughout the entire support lifecycle.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
An Associate, Bachelor, or Technical degree is preferred.
At least 2 years of professional experience in customer service, technical support, healthcare, or related industries are required.
At least 1 year of call center and/or phone-based technical support experience is required.
Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems are required.
Strong communication and customer service skills are required.
Ability to read, write, and speak English is required.

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