Support Engineer

Oracle

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Kansas City, MONashville, TNOrlando, FL
Posted: 28 days ago
Freshness: Confirmed live yesterday
Nearby: 85 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $140k

$95k most similar roles pay here $175k

This listing doesn't post a salary. Most similar roles pay $113,650–$166,578.

Based on 240 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Support Engineer

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As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record suite. Serving as a primary point of contact for healthcare clients, you will perform post-sales support, troubleshoot issues, and advocate for customers while collaborating with internal teams to resolve complex problems. Your daily responsibilities include investigating front-end applications, gathering details through user shadowing, and performing back-end troubleshooting such as capturing logs, querying database tables, updating fields, and cycling servers. You will manage inquiries via phone, email, and messaging platforms while documenting all resolutions and knowledge articles. The role requires proficiency in SQL, querying databases, and familiarity with CCL, HL7, or other healthcare systems. You will also utilize ticketing systems to manage workloads and participate in on-call rotations to ensure critical system stability for medical software users.

Skills

SQL HL7 CCL Oracle Health EMR Ticketing Systems Networking System Maintenance Troubleshooting IT Services

What you'll do

Investigate and resolve client issues by analyzing front-end applications, gathering details, and testing workflows.
Perform back-end troubleshooting including capturing logs, querying database tables, updating fields, and cycling servers.
Respond to technical and non-technical customer inquiries via phone, email, and messaging platforms.
Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle.
Prioritize workload effectively to meet service level expectations and client needs.
Provide guidance and support to internal stakeholders on escalated customer situations.
Participate in after-hours, weekend, and holiday on-call rotations for critical issue support.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
3+ years of experience in customer support, technical support, IT services, or the healthcare industry.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Experience with troubleshooting, help desk environments, or ticketing systems.
Ability to work onsite at least 3 days per week in designated hub locations.
Basic IT and networking knowledge (preferred).
Experience with SQL, CCL, HL7, healthcare systems, backend troubleshooting, or technical certifications (preferred).

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