As a Support Engineer within the Oracle Health team, you will provide essential functional and technical support for the Electronic Medical Record suite. Serving as a primary point of contact for healthcare clients, you will perform post-sales support, troubleshoot complex issues, and advocate for customer needs while collaborating with internal teams. Your daily responsibilities include investigating front-end applications, gathering user details, and performing back-end tasks such as capturing logs, querying database tables, updating fields, and cycling servers. You will manage inquiries via phone, email, and messaging platforms while documenting all troubleshooting steps and knowledge articles. The role requires proficiency in SQL, experience with ticketing systems, and familiarity with CCL, HL7, or other healthcare systems. This position addresses critical technical challenges within the medical software domain to ensure high levels of client satisfaction and system performance.