Support Engineer

Apple Inc

Quick summary

Work type
On-site
Location
Cupertino, CA
Salary
$181,100–$272,100 / yr
Posted
1 day ago

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $164k
This role $227k
$109k most similar roles pay here $290k

This role pays more than 84% of similar roles. Most pay $126,750–$201,250 — the shaded band above. At the midpoint, this role pays about $227k versus about $164k for comparable roles.

Based on 238 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1780 open roles on FindRole.

Listed pay typically runs $162,500–$272,100 across 1441 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · Support Engineer

As a Support Engineer at our company, you will join a multidisciplinary engineering team as the first line of technical response, handling bug fixes and enhancements across Python microservices, Node.js/Express APIs, GraphQL layers, and data pipelines. Your day-to-day involves triaging issues, diagnosing pipeline failures, and collaborating with engineering leads to propose durable solutions while maintaining support runbooks and improving issue resolution processes. You will need strong debugging skills in backend services, web applications, and familiarity with SQL databases and AI-assisted development tools like Claude Code. Additionally, experience with full-stack web frameworks, containerized environments, observability tools, and CI/CD workflows is highly valued to ensure reliable systems and efficient incident management.

What you'll do

  • Serve as primary technical responder for triaging and resolving engineering issues across the tech stack.
  • Diagnose and resolve pipeline failures, data quality anomalies, and Snowflake query issues for the Data Science team.
  • Identify, reproduce, and patch bugs in backend services, APIs, and frontend interfaces for full-stack web engineering teams.
  • Maintain and enhance support documentation to reduce mean time to resolution for recurring technical issues.
  • Propose durable fixes or operational improvements based on patterns identified with engineering leads during issue triage.
  • Communicate status, root cause analysis, and resolution plans clearly to stakeholders during active incidents.

What we're looking for

  • 8+ years of software engineering experience with full-stack issue resolution.
  • Strong debugging and root-cause analysis skills across backend services, data pipelines, and web applications.
  • Proficiency in Python and JavaScript/Node.js for diagnosing and fixing issues.
  • Experience supporting data science workflows including pipeline failures and data quality issues.
  • Familiarity with SQL, relational databases, and document stores for investigating data issues.
  • Ability to manage multiple support queues simultaneously, prioritizing across severity levels.
  • Strong written and verbal communication skills for documenting issues and explaining root causes.

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