Support Engineering Manager

Oracle

Confirmed live today High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Kansas City, MO
Salary: $79,200–$166,100 / yr
Posted: 69 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $199k

This role $123k

$60k $262k

below market most similar roles pay here above market

This role pays less than 91% of similar roles. Most pay $156,596–$242,312 — the blue band above. At the midpoint, this role pays about $123k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 955 open roles on FindRole.

Listed pay typically runs $102,300–$234,600 across 790 roles with salary data.

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At a glance

TL;DR · Support Engineering Manager

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JOB TITLE: Manager, Support Engineering (Night Shift) As a Manager within Oracle Health Support, you will lead a team of support professionals providing technical and application support to clients. You will provide day-to-day leadership, coaching, and operational oversight to ensure high-quality service across phone, ticketing, and electronic channels. Your daily responsibilities include overseeing the investigation, troubleshooting, and resolution of complex client issues, managing escalations, and monitoring team workloads and service levels. You will guide team members through front-end application troubleshooting, workflow analysis, and back-end technical actions. The role requires expertise in Oracle Health applications, clinical and operational workflows, and support methodologies. You must ensure compliance with HIPAA, PECA, CHIA, and Oracle Health policies while identifying trends to improve operational efficiency and the overall client experience within a healthcare technology context.

Skills

Oracle Health Technical Support Troubleshooting HIPAA PECA CHIA Workflow Analysis Application Support Back-end Troubleshooting Performance Metrics

What you'll do

Lead and manage a team of support professionals to resolve client incidents and technical issues.
Provide day-to-day coaching, performance management, and career development for team members.
Oversee the investigation, troubleshooting, and documentation of complex client support requests.
Manage escalated client issues by coordinating with internal technical teams and stakeholders.
Monitor team workload, service levels, and support trends to improve operational effectiveness.
Guide team members in troubleshooting front-end application issues and back-end technical activities.
Ensure team compliance with HIPAA, security requirements, and established support procedures.
Communicate team performance, operational risks, and emerging trends to leadership.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
Bachelor’s degree in Business Administration, Healthcare Administration, Health Information Technology, or a related field.
6+ years of professional experience in technical support, customer service, healthcare technology, support engineering, or a related field.
3+ years of people leadership, supervisory, or team lead experience in technical support, customer support, or service environment.
Experience leading teams in a call center, service desk, or other high-volume technical support environment.
Demonstrated ability to manage escalations, prioritize competing demands, and drive complex issues through resolution.
Strong understanding of technical troubleshooting and the ability to guide team members through application and technical support issues.

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