Manager, Support Engineering

Oracle

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Kansas City, MO
Salary: $79,200–$166,100 / yr
Posted: 23 days ago
Freshness: Confirmed live yesterday
Nearby: 85 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $208k

This role $123k

$58k most similar roles pay here $274k

This role pays less than 89% of similar roles. Most pay $162,334–$253,437 — the shaded band above. At the midpoint, this role pays about $123k versus about $208k for comparable roles.

Based on 238 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

Most-posted roles

View all roles at Oracle

At a glance

TL;DR · Manager, Support Engineering

Role Posting Log in to save

As a Manager, Support Engineering within the Oracle Health team, you will provide leadership, coaching, and operational oversight to a group of support professionals delivering technical and application assistance to clients. You will manage the resolution of client requests across phone, ticketing, and electronic channels while guiding your team through complex troubleshooting for front-end applications and back-end systems. Your daily responsibilities include monitoring service levels, identifying support trends, and collaborating with cross-functional engineering and product teams to resolve high-priority issues. The role requires expertise in clinical and operational workflows, as well as proficiency in technical troubleshooting and performance management. You will ensure all activities comply with HIPAA, PECA, and CHIA standards while fostering a collaborative environment focused on improving the overall client experience through consistent, high-quality support delivery for healthcare technology solutions.

Skills

Oracle Health Technical Support Application Support Troubleshooting Service Desk HIPAA PECA CHIA Workflow Analysis Support Engineering

What you'll do

Lead a team of support professionals to resolve client incidents, service requests, and technical application issues.
Provide daily coaching, performance management, and career development for team members.
Oversee the investigation, troubleshooting, and documentation of complex client issues across multiple communication channels.
Manage escalated client cases by coordinating with internal engineering and product teams to ensure resolution.
Monitor team workloads, service levels, and support trends to improve operational efficiency and processes.
Guide team members through front-end application troubleshooting and back-end technical actions.
Ensure all support activities comply with HIPAA, security requirements, and established corporate policies.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
Bachelor’s degree in Business Administration, Healthcare Administration, Health Information Technology, or a related field.
6+ years of professional experience in technical support, customer service, healthcare technology, support engineering, or a related field.
3+ years of people leadership, supervisory, or team lead experience in technical support, customer support, or service environment.
Experience leading teams in a call center, service desk, or other high-volume technical support environment.
Demonstrated ability to manage escalations, prioritize competing demands, and drive complex issues through resolution.
Strong understanding of technical troubleshooting and the ability to guide team members through application and technical support issues.

Save