Manager, Support Engineering

Oracle

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Kansas City, MO
Salary
$79,200–$166,100 / yr
Posted
23 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $208k
This role $123k
$58k most similar roles pay here $274k

This role pays less than 89% of similar roles. Most pay $162,334–$253,437 — the shaded band above. At the midpoint, this role pays about $123k versus about $208k for comparable roles.

Based on 238 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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View all roles at Oracle

At a glance

TL;DR · Manager, Support Engineering

Manager, Support Engineering joins the Oracle Health team to lead a group of support professionals providing technical and application assistance to clients. In this role, you will provide daily leadership, coaching, and operational oversight while managing the resolution of client requests across phone, ticketing, and electronic channels. You will oversee troubleshooting for front-end applications and back-end activities, ensuring all actions align with established processes and security requirements. Key responsibilities include monitoring team performance, identifying support trends, and collaborating with cross-functional engineering and product teams to improve service outcomes. The ideal candidate possesses expertise in clinical and operational workflows, healthcare technology, and support methodologies. You will utilize your skills in problem-solving, decision-making, and communication to manage complex escalations while ensuring compliance with HIPAA, PECA, and CHIA regulations within the health software domain.

What you'll do

  • Lead and manage a team of support professionals to resolve client incidents and technical issues.
  • Provide daily coaching, performance management, and career development for team members.
  • Oversee the investigation, troubleshooting, and documentation of complex escalated client cases.
  • Monitor team workload, service levels, and support trends to improve operational efficiency.
  • Guide team members in performing front-end application troubleshooting and back-end technical actions.
  • Partner with internal engineering and product teams to drive resolution for complex issues.
  • Ensure team compliance with HIPAA, security requirements, and established support procedures.

What we're looking for

  • U.S. citizenship is required due to client contracts.
  • Ability to obtain the appropriate government security clearance is required.
  • Bachelor’s degree in Business Administration, Healthcare Administration, Health Information Technology, or a related field.
  • 6+ years of professional experience in technical support, customer service, healthcare technology, support engineering, or a related field.
  • 3+ years of people leadership, supervisory, or team lead experience in technical support, customer support, or service environment.
  • Experience leading teams in a call center, service desk, or other high-volume technical support environment.
  • Demonstrated ability to manage escalations, prioritize competing demands, and drive complex issues through resolution.
  • Strong understanding of technical troubleshooting and the ability to guide team members through application and technical support issues.

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