The Support Engineer 1 serves as a primary point of contact for customers, fielding inquiries via phone and electronic channels to provide technical support. Working within the services and support team, the individual troubleshoots and resolves simple issues related to assigned Oracle products. Key responsibilities include researching, re-creating, and testing technical issues to identify resolutions, coordinating with experienced peers to report design or reliability bugs, and maintaining product documentation. The role involves creating Knowledge Base articles and troubleshooting guides while leveraging automation and A.I. Assistance tools to discover root causes. Candidates must demonstrate core competencies in problem-solving, technical documentation, and cross-functional collaboration. This position addresses the technical challenge of maintaining product reliability and providing timely solution delivery within a complex software ecosystem.