Success Insights Manager

Okta Inc

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Bellevue, WAChicago, ILToronto, Ontario, Canada
Salary
$116,000–$174,000 / yr
Posted
43 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $192k
This role $145k
$102k most similar roles pay here $246k

This role pays less than 85% of similar roles. Most pay $160,400–$224,562 — the shaded band above. At the midpoint, this role pays about $145k versus about $192k for comparable roles.

Based on 240 similar postings.

Employer

About Okta Inc

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[

Okta Inc currently has 137 open roles on FindRole.

Listed pay typically runs $174,000–$239,000 across 137 roles with salary data.

Most-posted roles

View all roles at Okta Inc

At a glance

TL;DR · Success Insights Manager

The Success Insights Manager joins the Customer First team to execute a scaled success strategy by creating data-driven content that maximizes post-sale value for enterprise customers. You will design and develop visually engaging, informative materials such as customer QBRs and automated delivery plans to drive product adoption and retention. The role involves transitioning from traditional rule-based logic to generative AI workflows and prompt engineering to automate the creation of personalized narratives. You will collaborate with cross-functional teams including Product, Marketing, and Data to translate complex usage trends into compelling deck content. To succeed, you must be proficient in Salesforce.com, Gainsight, Pendo, Tableau, Databricks, and Snowflake. This position solves the challenge of providing scalable, high-impact insights for large accounts while streamlining workflows for customer-facing teams through advanced automation and innovative AI-driven content strategies.

What you'll do

  • Automate the creation of data-heavy customer content using AI prompting models and generative AI workflows.
  • Design scalable digital success programs that provide tailored insights for a diverse range of enterprise customers.
  • Translate complex product usage data into persuasive narratives to drive customer adoption and retention.
  • Develop automated delivery plans and QBR materials to help post-sales teams demonstrate Okta's value.
  • Analyze usage trends and program performance using AI techniques to identify opportunities for optimization.
  • Create methodologies to quantify the business impact of retention and adoption goals through automation.
  • Collaborate with cross-functional teams like Product, Marketing, and Sales to align content with business goals.
  • Maintain and update customer-facing materials based on the latest product features and capabilities.

What we're looking for

  • Candidates must have at least 5 years of related experience.
  • A Bachelor's degree is required; an advanced degree in business, marketing, analytics, or a technical field is preferred.
  • Experience managing digital success programs, growth product marketing, or automating insights is required.
  • Experience building enterprise SaaS adoption programs is desired.
  • Candidates must possess an AI and automation mindset to transition from rule-based logic to LLM workflows and prompt engineering.
  • Proficiency in tools such as Salesforce.com, Gainsight, Pendo, Tableau, Databricks, or Snowflake is required.
  • Knowledge of identity, security, access management, workflow, and developer-facing products is required.
  • Candidates must demonstrate strong communication skills for presenting, verbal, and written content to enterprise customers.

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