Senior Customer Success Manager

MongoDB

Confirmed live 2 days ago Trusted

Hybrid

Quick summary

Work type: Hybrid
Location: Austin, TX
Salary: $97,000–$190,000 / yr
Posted: 57 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $190k

This role $144k

$81k most similar roles pay here $245k

This role pays less than 90% of similar roles. Most pay $161,800–$217,450 — the shaded band above. At the midpoint, this role pays about $144k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 311 open roles on FindRole.

Listed pay typically runs $126,000–$226,000 across 95 roles with salary data.

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At a glance

TL;DR · Senior Customer Success Manager

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As a Senior Customer Success Manager on the Customer Success team, you will serve as a strategic advisor for a portfolio of Enterprise accounts to maximize customer lifetime value and success. You will be responsible for identifying risks in complex technical environments, conducting business reviews, and translating technical health into business-critical outcomes. Your daily work involves building relationships with senior stakeholders, managing account strategies to drive retention and revenue realization, and collaborating across internal teams like Sales and Product to influence the roadmap. The role requires a candidate with 7 to 10+ years of experience in technical customer-facing roles for consumption-based products. You must possess strong communication skills to influence both developers and C-suite executives while utilizing AI fluency to enhance engagement processes within the MongoDB Atlas multi-cloud database platform.

Skills

MongoDB MongoDB Atlas AWS Microsoft Azure AI Multi-cloud Technical Account Management Professional Services

What you'll do

Advise enterprise customers on advanced operational strategies and best practices to mitigate technical risks and accelerate time-to-value.
Conduct comprehensive business reviews for enterprise accounts to translate technical health into measurable business outcomes.
Develop and execute account strategies to drive customer maturity, retention, and revenue realization across a portfolio of large accounts.
Track and report progress against key business outcomes while providing accurate forecasts to senior leadership.
Maintain internal systems with high accuracy to ensure consistent data for customer insights and territory analysis.
Influence the product roadmap by advocating for customer needs and technical perspectives to internal product teams.
Coordinate across sales, product, and support teams to connect customers with necessary internal resources.
Mentor team members through coaching, peer development, and participation in the hiring and onboarding process.

What we're looking for

Must have 7 to 10+ years of experience in a technical customer-facing role for a deeply technical, ideally consumption-based product.
Must have 4+ years of experience being accountable for customer health and revenue realization for Enterprise customers.
Must possess excellent verbal and written communication skills to influence both technical and business outcomes across diverse audiences.
Must hold a Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Must be able to navigate complex technical environments and provide cross-disciplinary solutions to critical customer challenges.
Must demonstrate AI fluency to enhance customer engagement processes and deliver technical solutions efficiently.
Must be located in Austin, Texas for the hybrid working model.

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