Customer Success Manager

MongoDB

Confirmed live 2 days ago High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Tokyo, Tokyo, Japan
Posted: 46 days ago
Freshness: Confirmed live 2 days ago
Nearby: 6 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $180k

$132k most similar roles pay here $218k

This listing doesn't post a salary. Most similar roles pay $152,135–$208,211.

Based on 240 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 311 open roles on FindRole.

Listed pay typically runs $126,000–$226,000 across 95 roles with salary data.

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At a glance

TL;DR · Customer Success Manager

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As a Customer Success Manager on the Customer Success team, you will serve as a trusted advisor to help customers navigate their journey and maximize the potential of their investment. You will manage a portfolio of accounts, focusing on driving customer retention, revenue realization, and advocacy while acting as a strategic connector between clients and internal resources. Your daily responsibilities include conducting business reviews, identifying deployment risks, and creating success plans to improve technical health. You will also advocate for the customer by sharing insights with product teams and utilizing AI-driven tools to streamline workflows. The role requires 5 to 7 years of experience in a technical customer-facing role for a consumption-based product, a Bachelor’s degree in Computer Science or STEM, and strong communication skills to influence both technical and business outcomes.

Skills

MongoDB MongoDB Atlas AWS Google Cloud Microsoft Azure AI Cloud-native Technical Account Management Product Roadmap

What you'll do

Advise customers on best practices and operational strategies to ensure deployment health and accelerate time-to-value.
Conduct comprehensive business reviews to translate technical performance into value-based outcomes for leadership.
Develop and execute account plans to drive customer maturity, retention, and revenue realization.
Forecast revenue retention and identify expansion opportunities in collaboration with presales teams.
Maintain accurate internal records and use AI tools to optimize customer success workflows.
Advocate for the customer by providing product feedback to inform the company's roadmap.
Coordinate across internal departments like Sales, Product, and Support to improve customer satisfaction.

What we're looking for

Must be based in Tokyo for the hybrid working model.
Requires 5 to 7+ years of experience in a technical customer-facing role for a deeply technical, ideally consumption-based product.
Requires 3+ years of experience being accountable for customer health and revenue realization for Enterprise or High Tech customers.
Must possess excellent verbal and written communication skills to influence technical and business outcomes.
Must have a Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

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