Strategic Customer Success Manager

MongoDB

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: —
Salary: $115,000–$226,000 / yr
Posted: 23 days ago
Freshness: Confirmed live yesterday

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $190k

This role $170k

$102k most similar roles pay here $239k

This role pays less than 57% of similar roles. Most pay $155,000–$224,062 — the shaded band above. At the midpoint, this role pays about $170k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 311 open roles on FindRole.

Listed pay typically runs $126,000–$226,000 across 95 roles with salary data.

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At a glance

TL;DR · Strategic Customer Success Manager

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As a Strategic Customer Success Manager, you will serve as a trusted technical and business advisor for significant strategic accounts to navigate long-term roadmaps on MongoDB. You will manage a portfolio of G2000 business by partnering with C-suite and technical leaders to align capabilities with multi-year IT transformations. Your daily responsibilities include identifying consumption risks, conducting comprehensive business reviews, and orchestrating cross-functional initiatives like global migrations and modernization factories. You will advocate for the customer's voice to influence product roadmaps while ensuring high-precision forecasting and data hygiene in internal systems. The role requires a Bachelor’s degree in Computer Science or a STEM field and extensive experience in technical customer-facing roles, such as Solutions Architecture or Technical Account Management. You must possess the skills to influence outcomes at the executive level for complex, consumption-based products.

Skills

MongoDB AI Migration Modernization Portfolio Management

What you'll do

Act as a technical and business advisor to C-suite leaders to align MongoDB capabilities with multi-year IT transformations.
Identify and mitigate complex consumption risks by developing sophisticated architectural strategies for strategic accounts.
Conduct comprehensive business reviews to translate technical health and operational performance into value-based outcomes.
Develop and execute high-impact account programs to drive customer maturity, executive advocacy, and long-term retention.
Provide high-precision forecasting and data-driven insights to senior leadership to support presales expansion.
Influence the product roadmap by advocating for customer needs based on complex environments and unique use cases.
Orchestrate cross-functional initiatives, such as global migrations and modernization factories, to drive consumption growth.

What we're looking for

9 to 12+ years of experience in a technical customer-facing role such as Technical Customer Success or Solutions Architecture.
6+ years of experience being accountable for customer health and revenue realization for a book of strategic G2000 business.
Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Excellent verbal and written communication skills to influence outcomes at the C-suite level.
Experience managing complex accounts and driving proactive consumption for a deeply technical, preferably consumption-based product.
Ability to translate technical health into strategic value-based outcomes for executive leadership.
Proficiency in orchestrating cross-functional initiatives like global migrations and modernization factories.

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