Senior Customer Success Manager

MongoDB

Confirmed live yesterday Trusted

Hybrid

Quick summary

Work type: Hybrid
Location: Hong Kong, China
Posted: 15 days ago
Freshness: Confirmed live yesterday
Nearby: 12 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $189k

$136k most similar roles pay here $239k

This listing doesn't post a salary. Most similar roles pay $160,775–$216,362.

Based on 240 similar postings.

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About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 311 open roles on FindRole.

Listed pay typically runs $126,000–$226,000 across 95 roles with salary data.

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At a glance

TL;DR · Senior Customer Success Manager

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The Senior Customer Success Manager joins the Customer Success team to serve as a strategic advisor for a portfolio of Enterprise accounts. This role involves managing complex customer journeys, maximizing lifetime value, and driving retention and revenue realization through proactive risk mitigation and technical health analysis. You will conduct business reviews, develop account strategies, and collaborate with cross-functional teams to align technical solutions with business goals. The position requires proficiency in AI fluency to enhance engagement processes and the ability to translate technical insights into actionable outcomes for stakeholders ranging from developers to C-suite executives. Candidates must possess a degree in Computer Science or a STEM field and have extensive experience in technical customer-facing roles, specifically managing high-stakes environments involving complex, consumption-based products and multi-cloud database platforms like MongoDB Atlas.

Skills

MongoDB MongoDB Atlas AWS Microsoft Azure AI Multi-cloud Technical Account Management Professional Services Implementation

What you'll do

Advise enterprise customers on advanced operational strategies and best practices to mitigate technical risks.
Conduct comprehensive business reviews to translate technical health into measurable business outcomes for senior stakeholders.
Develop and execute account strategies to drive customer maturity, retention, and revenue realization.
Track and report progress against key business outcomes while providing accurate forecasts to senior leadership.
Identify expansion opportunities by collaborating with presales teams to increase customer impact.
Advocate for the customer's voice to influence MongoDB’s product roadmap based on technical insights.
Coordinate across internal departments including Sales, Product, Services, and Support to ensure long-term account health.
Mentor team members through coaching and participation in the hiring and onboarding process.

What we're looking for

Candidates must have 7 to 10+ years of experience in a technical customer-facing role for a deeply technical product.
Candidates must have 4+ years of experience being accountable for customer health and revenue realization for Enterprise customers.
A Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience is required.
Excellent verbal and written communication skills are required to influence both technical and business outcomes.
Ability to solve complex problems across various audience types ranging from Developers to C-suite executives.
Experience with consumption-based products is preferred.
Proficiency in leveraging AI to enhance customer engagement processes and deliver technical solutions.
Must be based in Hong Kong for the hybrid working model.

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