Senior Customer Success Manager

MongoDB

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Melbourne, Australia
Posted: 25 days ago
Freshness: Confirmed live yesterday
Nearby: 7 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $189k

$136k most similar roles pay here $239k

This listing doesn't post a salary. Most similar roles pay $160,775–$216,362.

Based on 240 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 311 open roles on FindRole.

Listed pay typically runs $126,000–$226,000 across 95 roles with salary data.

Most-posted roles

View all roles at MongoDB

At a glance

TL;DR · Senior Customer Success Manager

Role Posting Log in to save

As a Senior Customer Success Manager on the Customer Success team, you will serve as a strategic advisor for a portfolio of Enterprise accounts to maximize customer lifetime value and success. You will be responsible for identifying risks in technically complex environments, conducting business reviews, and translating technical health into business-critical outcomes. Your daily work involves building relationships with senior stakeholders, managing revenue realization, and collaborating across internal teams like Sales, Product, and Support to influence the product roadmap. The role requires a candidate with 7 to 10+ years of experience in technical customer-facing roles for consumption-based products. You must possess strong communication skills to influence both developers and C-suite executives. Key competencies include advanced operational strategy, AI fluency, and the ability to navigate complex technical environments to ensure customers realize the full potential of their MongoDB deployments.

Skills

MongoDB AI Technical Account Management Professional Services Implementation

What you'll do

Advise enterprise customers on advanced operational strategies and best practices to mitigate technical risks and accelerate time-to-value.
Conduct comprehensive business reviews for large accounts to translate technical health into measurable business outcomes.
Develop and execute account strategies to drive customer maturity, retention, and revenue realization across a diverse portfolio.
Provide accurate forecasts and identify expansion opportunities by collaborating with presales teams.
Maintain internal systems and use AI tools to ensure data accuracy and improve engagement efficiency.
Advocate for the customer's voice to influence MongoDB’s product roadmap and coordinate cross-functional resources.
Mentor team members through coaching, peer development, and participation in the hiring and onboarding process.

What we're looking for

Must have 7 to 10+ years of experience in a technical customer-facing role for a deeply technical, ideally consumption-based product.
Must have 4+ years of experience being accountable for customer health and revenue realization for Enterprise customers.
Must possess excellent verbal and written communication skills to influence both technical and business outcomes across diverse audiences.
Must hold a Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Must be based in Melbourne to participate in the hybrid working model.

Save