This role pays more than
50%
of similar roles. Most pay
$188,625–$254,750
— the shaded band above.
At the midpoint, this role pays about
$220k
versus about
$222k
for comparable roles.
Based on 240 similar postings.
Employer
About Airbnb
Founded in 2008 and formerly known as AirBed & Breakfast, Inc., Airbnb is a global marketplace connecting travelers with hosts who offer unique accommodations, ranging from private rooms to entire homes. It operates a massive digital platform for booking stays, experiences, and travel services worldwide.
Airbnb currently has
65 open roles
on FindRole.
Listed pay typically runs
$200,000–$240,000
across 51 roles with salary data.
Staff Platform Manager, AI Personalization joins the Community Support Platform & Engineering team to lead product strategy and execution for AI personalization across the customer support ecosystem. This role involves owning the full stack of personalization, from underlying retrieval systems to consumer-facing experiences, to ensure AI responses mirror the judgment and empathy of human agents. You will build a platform that enriches AI understanding of users, manage the product roadmap for ML models, signals, schemas, and prompt optimization, and drive experimentation design and measurement. Key responsibilities include collaborating with data science and engineering teams to identify high-signal personalization signals and scaling infrastructure across various surfaces. The role requires expertise in LLM architectures, RAG, retrieval optimization, context engineering, and A/B testing to solve the challenge of providing personalized, accurate support at scale for a global community.
AI
Automation
SQL
Case Management
Workforce Management
System Architecture
API
SLA Tracking
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Capacity Planning
Human-in-the-loop