Staff Platform Manager, Conversational Products

What you'll do

• Define the product roadmap and multi-quarter vision for how the AI Assistant reasons, retrieves, and responds to user requests.
• Own the evaluation strategy by designing LLM-based evaluators and tools to ensure model safety and accuracy at scale.
• Determine what constitutes a successful resolution for various user problems and align engineering and policy partners on these definitions.
• Analyze production data directly to validate results and identify areas where the AI system is failing or requires improvement.
• Manage launch readiness for major model changes by balancing rapid iteration with necessary safety and risk mitigation protocols.
• Author technical artifacts that define production behavior, including prompt engineering and logic for agentic workflows.
• Translate complex technical trade-offs into clear narratives for executive leadership to drive high-level decision making.

What we're looking for

• 9+ years of experience building technology products.
• In product management or a closely related technical role such as engineering, data science, or applied research.
• Direct experience shipping generative AI or ML products to production, including RAG, agentic architectures, and evaluation systems.
• Hands-on technical depth to read and debug prompts and understand ML and engineering constraints.
• Data fluency to work directly with production data and validate analysis end to end.
• Experience designing, calibrating, or certifying automated model-based evaluations.
• Strong executive communication skills to lead with decisions and tailor narratives for different audiences.
• Ability to manage ambiguous mandates and drive alignment across cross-functional teams.