Senior Systems TPM, B2B Service Delivery

What you'll do

• Manage the team's operating cadence including internal and external reporting, assignment governance, and escalation tracking.
• Design and implement automated systems and processes to scale service delivery across global regions.
• Develop leadership-ready artifacts such as business review decks, portfolio summaries, and data dashboards.
• Define and maintain service-level expectations for internal handoffs between global partner teams.
• Identify automation opportunities within existing tools to improve operational efficiency and scalability.
• Serve as the primary operational interface between Customer Delivery and Business Development leadership across all regions.
• Coordinate with Product and Engineering teams to define scope boundaries and manage customer transitions.
• Translate complex technical requirements into a consistent, scalable delivery experience for enterprise customers.

What we're looking for

• Bachelor's degree in engineering, computer science, or equivalent.
• 5+ years of technical product or program management experience.
• 3+ years of integration, testing, and automation experience.
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules.
• Experience leading highly technical programs involving infrastructure, complex systems, and systems engineering.
• Must be a U.S. citizen, national, permanent resident, or lawfully admitted as a refugee or granted asylum for export control compliance.
• Experience working with large global teams (preferred).
• Experience building cross-functional partnerships and influencing stakeholders without direct reporting relationships (preferred).
• 1+ years of experience leading development of applications backed by AWS services or other cloud technologies (preferred).
• Experience in networking, cloud, or connectivity infrastructure (preferred).
• Background in customer success, professional services, or post-sales operations (preferred).
• AI tool proficiency (preferred).