Senior Product Manager, CRM Communications

eBay

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Bellevue, WASan Jose, CANew York, NY
Salary
$183,600–$245,100 / yr
Posted
23 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $184k
This role $214k
$137k most similar roles pay here $257k

This role pays more than 75% of similar roles. Most pay $152,679–$214,900 — the shaded band above. At the midpoint, this role pays about $214k versus about $184k for comparable roles.

Based on 240 similar postings.

Employer

About eBay

eBay is a global e-commerce company that operates an online marketplace connecting buyers and sellers for a wide range of new and used goods.

eBay currently has 33 open roles on FindRole.

Listed pay typically runs $149,200–$214,700 across 33 roles with salary data.

Most-posted roles

View all roles at eBay

At a glance

TL;DR · Senior Product Manager, CRM Communications

Sr PM-T, CRM Communications joins the Buying Conversion team to lead the Buyer and Seller Initiated Offers CRM Communications portfolio. This role serves as the portfolio lead for strategy, roadmap, experimentation, and execution of customer-facing communications across email, push notifications, in-app notifications, and other emerging channels. The position focuses on delivering timely, relevant messages that help users navigate offer-based shopping moments while balancing conversion growth against notification fatigue. Key responsibilities include translating marketplace opportunities into product requirements, managing technical dependencies, and mentoring fellow product managers. The role requires expertise in lifecycle communications, personalization, trigger logic, and AI/ML-powered systems to improve signal quality and ranking. Candidates must possess experience in marketplace dynamics, customer psychology, and conversion optimization to solve complex problems related to offer-based shopping interactions and multi-channel orchestration within a large-scale digital platform environment.

What does a Product Manager earn in Washington?

Median $214350 from 71 postings across 20 companies.

See salary data

What you'll do

  • Lead the vision, strategy, roadmap, and experimentation for the Offers CRM Communications portfolio.
  • Deliver customer-facing communications across email, push notifications, in-app messages, and other owned channels.
  • Prioritize product features by balancing customer value, conversion impact, technical feasibility, and marketplace dynamics.
  • Collaborate with Engineering and Data Science to improve offer signal quality, trigger logic, and personalization.
  • Translate complex marketplace opportunities into clear product requirements, MVPs, and execution plans.
  • Manage the full product lifecycle from initial discovery through to launch and performance measurement.
  • Mentor and lead other Product Managers to improve their judgment and impact on the roadmap.

What we're looking for

  • 7–9 years of product management experience including technical, growth, lifecycle/CRM, or marketplace products.
  • Experience owning complex customer-facing portfolios in e-commerce, consumer technology, or large-scale digital platforms.
  • Proven experience building and optimizing lifecycle communications across email, push notifications, and in-app messaging.
  • Proficiency in audience strategy, trigger logic, messaging, experimentation, and measurement for owned channels.
  • Strong product judgment regarding buyer/seller needs, customer fatigue, offer dynamics, and conversion trade-offs.
  • Solid understanding of AI/ML-powered product systems to partner with Data Science and Engineering teams.
  • Ability to lead cross-functional initiatives, influence without authority, and translate ambiguity into actionable strategy.
  • Experience mentoring other product management partners to improve their impact and judgment.

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