Senior Product Manager, CRM Communications

eBay

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Bellevue, WASeattle, WASan Jose, CANew York, NY
Salary
$183,600–$245,100 / yr
Posted
10 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $183k
This role $214k
$137k most similar roles pay here $257k

This role pays more than 75% of similar roles. Most pay $152,679–$212,962 — the shaded band above. At the midpoint, this role pays about $214k versus about $183k for comparable roles.

Based on 240 similar postings.

Employer

About eBay

eBay is a global e-commerce company that operates an online marketplace connecting buyers and sellers for a wide range of new and used goods.

eBay currently has 33 open roles on FindRole.

Listed pay typically runs $149,200–$214,700 across 33 roles with salary data.

Most-posted roles

View all roles at eBay

At a glance

TL;DR · Senior Product Manager, CRM Communications

Sr PM-T, CRM Communications joins the Buying Conversion team to lead the Shopping Intent portfolio of CRM experiences. This role serves as the portfolio lead for strategy, roadmap, execution, and experimentation regarding customer-facing communications that help buyers reconnect with relevant inventory throughout the purchase journey. The position involves building systems that translate buyer intent signals—such as saved searches, watched items, and cart activity—into actionable notifications across email, push, in-app messages, and other owned channels. Key responsibilities include defining how to activate high-intent signals using personalization, recommendation signals, and AI-powered decisioning while managing a team of product managers. The role requires expertise in lifecycle communications, marketplace dynamics, and technical systems including AI/ML models, trigger logic, frequency capping, and channel orchestration to improve customer engagement and reduce communication fatigue within the e-commerce ecosystem.

What does a Product Manager earn in Washington?

Median $214350 from 71 postings across 20 companies.

See salary data

What you'll do

  • Lead the strategy, roadmap, and execution for the Shopping Intent CRM portfolio to drive business impact.
  • Develop customer-facing communication experiences across email, push notifications, and in-app messages based on buyer intent signals.
  • Prioritize product features by balancing customer relevance, conversion goals, technical feasibility, and operational complexity.
  • Collaborate with Engineering, Data Science, and Design teams to improve personalization, targeting logic, and recommendation systems.
  • Translate customer problems into clear product requirements, MVPs, and execution plans from discovery to launch.
  • Manage the lifecycle of buyer re-engagement by utilizing AI-powered decisioning and multi-channel orchestration.
  • Lead and mentor a team of Product Managers to improve their judgment and delivery across the portfolio.

What we're looking for

  • 7–9 years of product management experience including technical, growth, lifecycle/CRM, or marketplace products.
  • Experience owning large-scale customer-facing product portfolios with measurable business outcomes in e-commerce or digital platforms.
  • Proven experience building and optimizing lifecycle communications across email, push notifications, and in-app messaging.
  • Strong judgment regarding customer needs, fatigue, intent signals, and conversion trade-offs.
  • Working knowledge of AI/ML-powered product systems to partner with Data Science and Engineering teams.
  • Ability to lead cross-functional initiatives and influence without authority while turning ambiguity into actionable strategy.

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