Senior Systems Analyst, Dealer Parts, Service & Warranty

What you'll do

• Translate complex business needs into functional requirements, user stories, process flows, and implementation-ready work packages.
• Research and evaluate software and hardware options to determine suitable technology solutions for organizational needs.
• Create detailed system design specifications including data models, integration points, and user interfaces for engineering teams.
• Design and execute testing protocols to validate system performance, reliability, and compliance with quality standards.
• Identify opportunities to improve internal processes, service delivery, and operating structures based on business strategies.
• Facilitate technical decision-making regarding custom-built versus SaaS solutions while balancing cost and scalability.
• Mentor junior analysts on requirements quality, process rigor, backlog readiness, and problem resolution.
• Communicate project status, risks, and data-driven recommendations to senior stakeholders and cross-functional partners.

What we're looking for

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field.
• 4 to 6 years of professional experience in systems analysis, business analysis, product delivery, or enterprise application support.
• Ability to work independently with minimal guidance while exercising strong initiative and judgment.
• Strong analytical, facilitation, and problem-solving skills for addressing non-standard issues.
• Proven ability to create high-quality requirements, user stories, acceptance criteria, and implementation plans.
• Experience collaborating across business and technical teams to influence outcomes through data and structured recommendations.
• Experience in Agile environments, including product management, backlog management, and release planning.
• Ability to create prototypes, mockups, or workflow visuals to reduce ambiguity and align stakeholders.