Senior Manager, Solutions Architecture, ServiceNow

McDonald’s Corporation

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Columbus, OH
Salary
$167,366–$209,207 / yr
Posted
1 day ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $199k
This role $188k
$142k most similar roles pay here $256k

This role pays less than 55% of similar roles. Most pay $162,000–$235,750 — the shaded band above. At the midpoint, this role pays about $188k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About McDonald’s Corporation

McDonald’s Corporation is the world's largest fast-food chain by revenue, operating over 40,000 locations in more than 100 countries.

McDonald’s Corporation currently has 43 open roles on FindRole.

Listed pay typically runs $138,207–$172,758 across 26 roles with salary data.

Most-posted roles

View all roles at McDonald’s Corporation

At a glance

TL;DR · Senior Manager, Solutions Architecture, ServiceNow

Sr. Manager, Solutions Architecture, ServiceNow joins the Enterprise Service Management team to lead a remote-first team of solutions architects. This role is responsible for defining the strategic architectural direction and long-term roadmap for the global ServiceNow platform across IT, HR, Finance, Procurement, Cybersecurity, and Legal functions. The manager will oversee the integration of advanced features like Now Assist, NLP models, and the Otto virtual assistant while ensuring "Golden Instance" principles to minimize technical debt. Key responsibilities include mentoring architects, managing vendor relationships, and governing global integration patterns via IntegrationHub. The role requires expertise in ServiceNow products such as HRSD, SecOps, GRC, and App Engine. Candidates must possess skills in generative AI architecture, automated deployment pipelines, and multi-suite solution design to modernize workplace services and automate complex corporate workflows across the enterprise ecosystem.

What you'll do

  • Lead, mentor, and manage a remote-first team of ServiceNow solutions architects to ensure engineering excellence.
  • Define and govern the long-term architectural roadmap for the global ServiceNow platform to support enterprise growth.
  • Oversee the architecture and governance of AI-powered services, including Now Assist and custom virtual assistants.
  • Design unified multi-suite solutions for cross-functional departments like HR, Finance, Cybersecurity, and Legal.
  • Enforce "Golden Instance" principles and design standards to minimize technical debt and ensure upgrade readiness.
  • Manage technical relationships with platform vendors, implementation partners, and external consulting teams.
  • Govern global integration patterns to ensure secure, high-performance API connections via IntegrationHub and middleware.
  • Architect scalable employee workflows to modernize workplace services and enterprise onboarding processes.

What we're looking for

  • 8+ years of professional experience in IT, Software Engineering, or Enterprise Architecture.
  • 3+ years of experience in ServiceNow platform design, solution architecture, or technical leadership within a large, global enterprise.
  • Demonstrated experience managing or mentoring technical teams of developers or architects in a remote-first environment.
  • Broad design experience with multi-suite ServiceNow products including HRSD, SecOps, IRM/GRC, App Engine, or custom-scoped portals.
  • Experience guiding strategy and implementation for AI-powered features, conversational agents, or predictive analytics.
  • Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
  • Strong communication and stakeholder management skills to align technical and non-technical business leaders.
  • ServiceNow Certified System Administrator (CSA) (preferred); Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) (highly desirable).

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