Director, Software Engineering, ServiceNow

McDonald’s Corporation

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Chicago, IL
Salary
$195,371–$244,214 / yr
Posted
1 day ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $234k
This role $220k
$163k most similar roles pay here $294k

This role pays less than 55% of similar roles. Most pay $187,000–$281,600 — the shaded band above. At the midpoint, this role pays about $220k versus about $234k for comparable roles.

Based on 240 similar postings.

Employer

About McDonald’s Corporation

McDonald’s Corporation is the world's largest fast-food chain by revenue, operating over 40,000 locations in more than 100 countries.

McDonald’s Corporation currently has 43 open roles on FindRole.

Listed pay typically runs $138,207–$172,758 across 26 roles with salary data.

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View all roles at McDonald’s Corporation

At a glance

TL;DR · Director, Software Engineering, ServiceNow

Director, Software Engineering, ServiceNow joins the Enterprise Service Management team to lead global engineering strategy and delivery for the ServiceNow platform. This role involves overseeing the software engineering lifecycle, managing technical talent, and ensuring scalable infrastructure for a global network of employees and corporate functions. The position focuses on building out ServiceNow Employee Workflows, including HRSD and workplace services, while driving AI strategies involving Now Assist, predictive intelligence, and the custom virtual assistant Otto. Key responsibilities include establishing integration architecture via REST/SOAP APIs and IntegrationHub, enforcing platform governance, and implementing modern engineering practices like CI/CD pipelines, automated testing frameworks, and test-driven development. The role requires expertise in ServiceNow architecture, scoped applications, and flow designer to solve complex enterprise service management challenges while maintaining high standards for code quality and security across the global organization.

What you'll do

  • Oversee the software engineering lifecycle for the ServiceNow platform to ensure stable, secure, and scalable delivery of enterprise workflows.
  • Architect and scale AI capabilities including predictive intelligence, Now Assist, and the custom virtual assistant Otto.
  • Lead the technical design and optimization of global employee workflows such as HRSD and workplace services.
  • Champion modern engineering standards including test-driven development, automated testing frameworks, and CI/CD pipelines.
  • Establish secure integration patterns using IntegrationHub and APIs to connect ServiceNow with external corporate technologies.
  • Enforce platform governance to maintain architectural integrity, minimize technical debt, and ensure upgrade-safe solutions.
  • Manage and coach a global team of software engineers while overseeing deliverables from system integrators and vendors.
  • Monitor system performance and resolve high-severity technical incidents while ensuring strict security and compliance standards.

What we're looking for

  • 10+ years of professional software engineering experience with a track record of growing technical responsibility.
  • 5+ years of experience leading large-scale, global ServiceNow implementations within a multi-national enterprise.
  • Deep technical understanding of ServiceNow platform architecture including scoped applications, client/server scripts, and flow designer.
  • Experience implementing and scaling ServiceNow Employee Workflows such as HRSD at an enterprise scale.
  • Proven experience leading the rollout of ServiceNow AI tools, Now Assist, and conversational agents.
  • Expertise in modern engineering tools and processes including Git, CI/CD, and Automated Test Framework.
  • Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
  • ServiceNow Certified Application Developer (CAD) and System Administrator (CSA) are highly preferred; Implementation Specialist (CIS) is desirable.

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