Senior Desktop Support Specialist, Apple/IOS Support

General Dynamics

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Washington, DC
Posted
69 days ago
Freshness
Confirmed live today
Nearby
99+ roles within 25 mi

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Salary context

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Similar $187k
$119k $255k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $132,173–$241,750.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Senior Desktop Support Specialist, Apple/IOS Support

Role Posting Log in to save

The Sr. Desktop Support Specialist (Apple/IOS Support) joins the Technical Support Services team to provide comprehensive technical assistance for Apple iOS devices, including iPhones and iPads, as well as macOS systems. The role involves delivering executive support services, which includes rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership. Daily responsibilities include resolving hardware, software, and networking issues, performing system optimizations, and managing mobile device management solutions like Jamf, AirWatch, and Intune. The specialist will also maintain hardware inventory, document troubleshooting processes, and educate users on collaboration tools like Teams, Zoom, and Office 365. Key required skills include expertise in Apple hardware and software, device management, and the ability to communicate technical concepts clearly to non-technical and executive users.

Skills

Apple iOS macOS Jamf AirWatch Intune Mobile Device Management (MDM) Apple Hardware Office 365 Teams Zoom Networking Device Management

What you'll do

  • Provide technical support for Apple iOS devices and macOS systems to end-users.
  • Deliver high-priority executive support including rapid troubleshooting and meeting setup for senior leadership.
  • Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
  • Administer mobile device management solutions such as Jamf, AirWatch, and Intune.
  • Perform regular maintenance, security updates, and system optimizations on Apple hardware.
  • Educate users on best practices for iOS, macOS, and collaboration tools like Teams and Zoom.
  • Maintain an accurate inventory of Apple hardware, peripherals, and software licenses.
  • Document troubleshooting processes, system configurations, and technical resolutions.

What we're looking for

  • US Citizenship is required.
  • Must be able to obtain a BI Full 6C (T4) Public Trust.
  • 5+ years of related experience.
  • Proven experience as a Desktop Support Technician or in a similar IT support role.
  • Strong expertise in Apple iOS and macOS environments (executive support experience strongly preferred).
  • Knowledge of mobile device management (MDM) tools such as Jamf, AirWatch, and Intune.
  • Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.
  • Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus (preferred).

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