Desktop Support Technician

General Dynamics

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: Offutt AFB, NE
Posted: 52 days ago
Freshness: Confirmed live 2 days ago
Nearby: 71 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $130k

$92k $167k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $99,300–$160,000.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1351 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1176 roles with salary data.

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At a glance

TL;DR · Desktop Support Technician

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The Desktop Support Technician joins the technical support services team to provide essential IT services for USSTRATCOM. This role involves installing, configuring, and troubleshooting information systems, applications, servers, and peripheral hardware across mission-critical environments. Day-to-day responsibilities include performing system repairs, software updates, patching, and hardware replacements while providing technical assistance for end-user issues regarding system access, networking, and workstation performance. The technician will maintain Active Directory accounts, group policies, and permissions while documenting all troubleshooting steps and operational procedures. Required technical skills include proficiency with Microsoft Windows, MS Office, server software, and workstation troubleshooting tools, alongside knowledge of Linux, networking fundamentals, routers, and databases. The work supports 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

Skills

Active Directory Microsoft Windows Linux Networking Routers MS Office Computer Hardware Databases System Security ITIL NIPRNet SIPRNet JWICS SAP/SAR Patching Workstation Troubleshooting

What you'll do

Install, configure, maintain, and troubleshoot information systems, applications, servers, and peripheral hardware.
Perform day-to-day IT operations including system repairs, software updates, patching, and hardware replacements.
Provide technical assistance to end-users for system access, networking, applications, and workstation performance.
Monitor system performance and escalate complex problems to engineering or cybersecurity teams.
Maintain Active Directory accounts, group policies, permissions, and system configurations.
Document troubleshooting steps, repair actions, system changes, and operational procedures.
Support the deployment and integration of new equipment, routers, and software in secure environments.

What we're looking for

Must be a US Citizen.
Must currently possess an active Top Secret clearance with the ability to obtain TS/SCI.
Must have 5+ years of experience in technical support, system maintenance, or IT operations.
Must have an AA/AS degree or equivalent experience.
Must have ITIL Foundations v4 Certificate or the ability to obtain within 9 months.
Must obtain 8140 Certification within 6 months of hire.
Must possess skills in computer hardware, customer support, and Microsoft Windows.
Must be proficient with Active Directory, MS Office, and workstation troubleshooting tools.

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