Desktop Support Technician

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Offutt AFB, NE
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $132k
$91k most similar roles pay here $172k

This listing doesn't post a salary. Most similar roles pay $99,300–$163,755.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1181 open roles on FindRole.

Listed pay typically runs $120,700–$150,385 across 1016 roles with salary data.

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At a glance

TL;DR · Desktop Support Technician

As a Desktop Support Technician, you will join the technical support services team to provide essential IT operations and network support within mission-critical environments. You will be responsible for installing, configuring, and troubleshooting information systems, applications, servers, and peripheral hardware while performing system repairs, software updates, and patching. Your daily work involves providing technical assistance for end-users regarding system access, networking, and workstation performance, as well as managing Active Directory accounts and group policies. To succeed, you will utilize Microsoft Windows, MS Office, Linux, and various troubleshooting tools to maintain systems across NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. You will also manage hardware deployments and collaborate with cybersecurity and engineering teams to ensure system health and security compliance within a high-stakes defense and national security infrastructure.

What you'll do

  • Install, configure, maintain, and troubleshoot information systems, applications, servers, and peripheral hardware in mission-critical environments.
  • Perform daily IT operations including system repairs, software updates, patching, and hardware replacements.
  • Provide technical assistance to end-users regarding system access, networking, applications, and workstation performance.
  • Monitor system performance and escalate complex issues to engineering or cybersecurity teams.
  • Manage Active Directory accounts, group policies, permissions, and system configurations according to security standards.
  • Document troubleshooting steps, repair actions, system changes, and operational procedures for consistent service delivery.
  • Support the deployment and integration of new equipment, routers, servers, and software across NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

What we're looking for

  • Must be a United States citizen.
  • Must possess an active Top Secret clearance with the ability to obtain TS/SCI status.
  • Associate's degree or equivalent experience required.
  • 5+ years of experience in technical support, system maintenance, or IT operations.
  • Ability to obtain ITIL Foundations v4 certification within 9 months and 8140 certification within 6 months.
  • Proficiency in Active Directory, Microsoft Windows, MS Office, and workstation troubleshooting tools.
  • Knowledge of Linux, networking fundamentals, routers, databases, and system security best practices.
  • US Citizenship.

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