Desktop Support Technician

Leidos

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Quick summary

Work type
On-site
Location
Virginia Beach, VA
Employment
Full-time
Posted
8 days ago
Freshness
Confirmed live today
Nearby
84 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $131k
$93k $169k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $100,000–$161,950.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 426 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 344 roles with salary data.

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At a glance

TL;DR · Desktop Support Technician

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JOB TITLE: Desktop Support Technician The Mid-level Desktop Support Technician joins the Field Services team to provide direct desk-side support for a government site. This role involves troubleshooting and repairing IT devices, managing customer tickets according to Service Level Requirements, and resolving hardware and software issues for users. Key responsibilities include maintaining Multi-Function Devices, printers, and other networked hardware components while assisting other technicians with complex problems. The successful candidate will utilize Microsoft Windows 10, HP Service Manager, Remedy, or similar ticket management software. Required skills include basic network troubleshooting, IT Enterprise Operations expertise, and excellent communication. The work involves supporting the Navy-Marine Corps Intranet, specifically focusing on unifying shore-based networks and data management to improve capability and service while consolidating efforts under a single enterprise network.

Skills

HP Service Manager Remedy Service Management Network Troubleshooting IT Enterprise Operations OTDR Multi-Function Devices Printers Active and Passive Equipment Security+ DoD 8570 IAT Level II

What you'll do

  • Provide direct desk-side support to customers to troubleshoot and repair IT devices.
  • Manage and resolve customer tickets according to established Service Level Requirements.
  • Troubleshoot and resolve hardware and software issues on user computers.
  • Resolve issues with local and networked Multi-Function Devices, printers, and other hardware.
  • Rack mount active and passive equipment using hand tools, screws, and brackets.
  • Assist other technicians in resolving complex technical issues.
  • Drive to different locations to perform project work and troubleshoot hardware.

What we're looking for

  • US Citizen and possess an active DoD Secret Clearance.
  • HS diploma with 4+ years of prior relevant experience, or additional related education and certifications in lieu of experience.
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification.
  • Expertise in IT Enterprise Operations.
  • Experience with Microsoft Windows OS, version 10.
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
  • Basic network troubleshooting skills.
  • Excellent customer service, oral, and written communication skills.

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