Senior Desktop Support Specialist, Apple Support

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Washington, DC
Posted
40 days ago
Freshness
Confirmed live yesterday
Nearby
99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $185k
$116k $255k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $129,150–$241,750.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1161 open roles on FindRole.

Listed pay typically runs $124,397–$153,102 across 1008 roles with salary data.

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View all roles at General Dynamics

At a glance

TL;DR · Senior Desktop Support Specialist, Apple Support

Role Posting Log in to save

The Sr. Desktop Support Specialist (Apple Support) joins the Technical Support Services team to provide comprehensive technical assistance for Apple iOS devices, including iPhones and iPads, as well as macOS systems. The role involves delivering high-priority executive support services, performing rapid troubleshooting, and managing hardware, software, and networking issues. Key responsibilities include configuring and maintaining Apple devices, administering mobile device management solutions like Jamf, AirWatch, and Intune, and performing regular security updates. The specialist will also educate users on collaboration tools such as Teams, Zoom, and Office 365 while maintaining hardware inventory. Required skills include expertise in Apple hardware and software, device management, and the ability to communicate technical concepts to non-technical users within a government and defense technology services context.

Skills

macOS iOS Apple Hardware Jamf AirWatch Intune Mobile Device Management (MDM) Teams Zoom Office 365 Networking Device Management

What you'll do

  • Provide technical support to end-users on Apple iOS devices and macOS systems.
  • Deliver executive support services including rapid troubleshooting and high-priority technical assistance for senior leadership.
  • Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
  • Support and administer mobile device management solutions such as Jamf, AirWatch, and Intune.
  • Perform regular maintenance, security updates, and system optimizations on Apple hardware.
  • Educate end-users on best practices for iOS, macOS, and collaboration tools like Teams and Zoom.
  • Maintain an accurate inventory of Apple hardware, peripherals, and software licenses.
  • Document troubleshooting processes, system configurations, and technical resolutions.

What we're looking for

  • US Citizenship is required.
  • Must be able to obtain a BI Full 6C (T4) public trust.
  • 5+ years of related experience is required.
  • Proven experience as a Desktop Support Technician or in a similar IT support role is required.
  • Strong expertise in Apple iOS and macOS environments is required.
  • Knowledge of mobile device management (MDM) tools like Jamf, AirWatch, and Intune is required.
  • Executive support experience is strongly preferred.
  • Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus (preferred).

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