Desktop Support Technician

Leidos

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Virginia Beach, VA
Employment: Full-time
Posted: 2 days ago
Freshness: Confirmed live today
Nearby: 79 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $129k

$91k $167k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $98,987–$160,000.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 399 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 331 roles with salary data.

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At a glance

TL;DR · Desktop Support Technician

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The Mid-level Desktop Support Technician joins the Field Services team to support the Navy-Marine Corps Intranet. This role involves providing direct desk-side support, troubleshooting, and repairing IT devices for government site customers. Key responsibilities include managing customer tickets according to Service Level Requirements, resolving hardware and software issues, and maintaining multi-function devices and printers. The technician must perform physical tasks like rack mounting equipment, working in confined spaces, and using hand tools. Required technical skills include expertise in IT Enterprise Operations, Microsoft Windows 10, and basic network troubleshooting. Candidates must be proficient with HP Service Manager, Remedy, or similar ticket management software. The work addresses the technical challenge of unifying shore-based networks and data management to improve capability and service across the enterprise network.

Skills

HP Service Manager Remedy Service Management IT Enterprise Operations Network Troubleshooting Security+ OTDR Service Desk Ticket Management Data Transport Cybersecurity Rack Mounting Active and Passive Equipment

What you'll do

Provide direct desk-side support to customers to troubleshoot and repair IT devices.
Manage the resolution of customer tickets according to established Service Level Requirements.
Troubleshoot and resolve user computer issues involving both hardware and software.
Resolve local and networked issues for Multi-Function Devices, printers, and other hardware components.
Rack mount active and passive equipment using basic hand tools, screws, and brackets.
Drive to different locations to perform project work and troubleshoot hardware issues.
Assist other technicians in resolving complex technical issues.

What we're looking for

DoD Secret Clearance
HS diploma with 4+ years of prior relevant experience, or additional related education or certifications in lieu of experience
Valid DoD 8570 IAT Level II: Security+ or higher Certification
Expertise in IT Enterprise Operations
Experience with Microsoft Windows OS, version 10
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
Basic network troubleshooting skills, excellent customer service, and excellent oral and written communication skills
US Citizen.

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