Senior Business Analyst, Customer Success

SpaceX

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Redmond, WA
Salary
$120,000–$175,000 / yr
Posted
52 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $152k
This role $148k
$107k most similar roles pay here $193k

This role pays more than 51% of similar roles. Most pay $119,050–$184,250 — the shaded band above. At the midpoint, this role pays about $148k versus about $152k for comparable roles.

Based on 240 similar postings.

Employer

About SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the mission of enabling humans to become a multi-planetary species. It operates the Falcon 9, Falcon Heavy, and Starship launch vehicles, as well as the Starlink satellite internet constellation.

SpaceX currently has 680 open roles on FindRole.

Listed pay typically runs $130,000–$165,000 across 442 roles with salary data.

Most-posted roles

View all roles at SpaceX

At a glance

TL;DR · Senior Business Analyst, Customer Success

Sr. Business Analyst (Customer Success) joins the Starlink team to drive consumer adoption and expansion by analyzing market trends and optimizing acquisition strategies. The role focuses on consumer metrics and insights, where you will perform in-depth analyses of lifetime value, customer acquisition costs, churn rates, and cohort performance. You will build forecasting models for subscriber growth and revenue projections while creating reporting dashboards to track key performance indicators. Day-to-day responsibilities include conducting market research, performing price analysis, and collaborating cross-functionally with marketing and product teams to inform growth strategies. To succeed, you must utilize SQL for complex queries and data visualization tools like Tableau, Power BI, or Looker. You may also use Python or R for statistical modeling and forecasting. This role solves the challenge of expanding broadband internet access in remote areas through data-driven decision making.

What does a Business Analyst earn?

Median $119050 from 32 postings across 11 companies.

See salary data

What you'll do

  • Analyze consumer metrics like LTV, CAC, and churn rates using SQL and statistical methods.
  • Develop forecasting models for subscriber growth, revenue projections, and market penetration.
  • Create and maintain reporting dashboards to track key performance indicators for acquisition and retention.
  • Conduct market research and price analysis to recommend optimizations for revenue and affordability.
  • Identify data gaps and work with engineering teams to improve data collection for consumer use cases.
  • Translate technical findings into clear, business-oriented recommendations for stakeholders to influence decision-making.
  • Perform ad-hoc research on regional markets and emerging trends in broadband adoption.

What we're looking for

  • Bachelor's degree in business, economics, statistics, computer science, or a related quantitative field.
  • 5+ years of professional experience in business analytics, consulting, market research, or growth operations.
  • 3+ years of experience with SQL and creating/managing dashboards using tools like Tableau, Power BI, or Looker.
  • 1+ years of experience leading projects.
  • Proficiency in statistical modeling, forecasting techniques (Python or R), and advanced SQL including complex joins and window functions.
  • Experience with financial metrics such as LTV, CAC, pricing analysis, and ETL processes.
  • Strong communication skills to present technical findings to non-technical audiences and influence cross-functional teams.
  • Must be a U.S. citizen, national, lawful permanent resident, or eligible for required export control authorizations.

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