Senior Business Analyst, Customer Success

SpaceX

Confirmed live today Trusted

Quick summary

Work type
On-site
Location
Redmond, WABastrop, TX
Salary
$120,000–$175,000 / yr
Posted
98 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $153k
This role $148k
$107k $196k
below market most similar roles pay here above market

This role pays less than 52% of similar roles. Most pay $119,050–$187,562 — the blue band above. At the midpoint, this role pays about $148k versus about $153k for comparable roles.

Based on 240 similar postings.

Employer

About SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the mission of enabling humans to become a multi-planetary species. It operates the Falcon 9, Falcon Heavy, and Starship launch vehicles, as well as the Starlink satellite internet constellation.

SpaceX currently has 851 open roles on FindRole.

Listed pay typically runs $130,000–$165,000 across 590 roles with salary data.

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At a glance

TL;DR · Senior Business Analyst, Customer Success

The Sr. Business Analyst (Customer Success) joins the Starlink team to drive consumer adoption and expansion for the satellite broadband constellation. This role focuses on consumer metrics and insights, where the analyst will perform in-depth analyses of Lifetime Value, Customer Acquisition Cost, and churn rates to uncover trends. Day-to-day responsibilities include developing forecasting models for subscriber growth, creating reporting dashboards, and conducting market research on pricing elasticity and competitive landscapes. The successful candidate will utilize SQL, statistical methods, and data visualization tools like Tableau, Power BI, or Looker to translate complex data into actionable strategies. Additionally, the role involves collaborating with marketing and engineering teams to improve data collection and support A/B testing to enhance user value and accelerate subscriber growth.

What you'll do

  • Analyze consumer metrics like LTV, CAC, and churn rates using SQL and statistical methods.
  • Develop forecasting models for subscriber growth, revenue projections, and market penetration.
  • Create and maintain reporting dashboards to track KPIs for acquisition, retention, and engagement.
  • Conduct market research and price analysis to recommend optimizations for revenue and affordability.
  • Identify data gaps and work with engineering teams to improve data collection for consumer use cases.
  • Deliver presentations to stakeholders that translate technical findings into clear business recommendations.
  • Support ad-hoc research projects regarding regional market assessments and broadband adoption trends.

What we're looking for

  • 5+ years of professional experience in business analytics, consulting, market research, or growth operations.
  • 3+ years of experience with SQL and creating/managing dashboards using data visualization tools like Tableau, Power BI, or Looker.
  • 1+ years of experience leading projects.
  • Bachelor's degree in business, economics, statistics, computer science, or a related quantitative field (preferred).
  • Advanced SQL skills, including complex joins, window functions, and query optimization (preferred).
  • Proficiency in statistical modeling and forecasting techniques using Python or R (preferred).
  • U.S. citizen, national, lawful permanent resident, refugee, asylee, or eligible to obtain required authorizations from the U.S. Department of State.

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