Business Analyst, Customer Success

SpaceX

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Quick summary

Work type: On-site
Location: Redmond, WABastrop, TX
Salary: $85,000–$115,000 / yr
Posted: 98 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $147k

This role $100k

$74k $187k

below market most similar roles pay here above market

This role pays less than 91% of similar roles. Most pay $117,000–$176,450 — the blue band above. At the midpoint, this role pays about $100k versus about $147k for comparable roles.

Based on 240 similar postings.

Employer

About SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the mission of enabling humans to become a multi-planetary species. It operates the Falcon 9, Falcon Heavy, and Starship launch vehicles, as well as the Starlink satellite internet constellation.

SpaceX currently has 851 open roles on FindRole.

Listed pay typically runs $130,000–$165,000 across 590 roles with salary data.

Most-posted roles

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At a glance

TL;DR · Business Analyst, Customer Success

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The Business Analyst (Customer Success) joins the Starlink team to focus on consumer metrics and insights for the satellite broadband constellation. This role involves conducting research and reporting to support data-driven decisions that accelerate subscriber growth and enhance user value. Day-to-day responsibilities include performing in-depth analyses of Lifetime Value, Customer Acquisition Cost, and churn rates, as well as developing forecasting models for revenue and market penetration. The successful candidate will create reporting dashboards and visualizations to track key performance indicators while collaborating cross-functionally on growth strategies and A/B testing. Required technical skills include SQL and experience with data visualization tools like Tableau, Power BI, or Looker. The role addresses the business problem of optimizing consumer retention and affordability within a high-growth broadband market.

Skills

SQL Tableau Power BI Looker Python R VBA ETL Statistical Modeling Time-series Analysis A/B Testing Data Visualization Data Pipelines Scenario Planning

What you'll do

Analyze consumer metrics like LTV, CAC, and churn rates using SQL and statistical methods.
Develop forecasting models for subscriber growth, revenue projections, and market penetration.
Create and maintain reporting dashboards to track KPIs for acquisition, retention, and engagement.
Conduct market research and price analysis to recommend optimizations for revenue and affordability.
Identify data gaps and work with engineering teams to improve data collection for consumer use cases.
Translate technical findings into business-oriented presentations and reports for stakeholders.
Support ad-hoc research projects regarding regional market assessments and broadband adoption trends.

What we're looking for

2+ years of professional experience in business analytics, consulting, market research, or growth operations.
1+ years of experience with SQL and creating/managing dashboards using data visualization tools like Tableau, Power BI, or Looker.
Bachelor's degree in business, economics, statistics, computer science, or a related quantitative field (preferred).
Advanced SQL skills including complex joins, window functions, and query optimization (preferred).
Experience with forecasting, financial metrics (LTV, CAC), or pricing analysis (preferred).
Proficiency in statistical modeling and forecasting techniques using Python or R (preferred).
U.S. citizen, national, lawful permanent resident, refugee, asylee, or eligible for Department of State authorization.

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