Business Analyst, Customer Success

SpaceX

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Redmond, WA
Salary
$85,000–$115,000 / yr
Posted
52 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $147k
This role $100k
$74k most similar roles pay here $186k

This role pays less than 88% of similar roles. Most pay $118,125–$175,187 — the shaded band above. At the midpoint, this role pays about $100k versus about $147k for comparable roles.

Based on 240 similar postings.

Employer

About SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the mission of enabling humans to become a multi-planetary species. It operates the Falcon 9, Falcon Heavy, and Starship launch vehicles, as well as the Starlink satellite internet constellation.

SpaceX currently has 680 open roles on FindRole.

Listed pay typically runs $130,000–$165,000 across 442 roles with salary data.

Most-posted roles

View all roles at SpaceX

At a glance

TL;DR · Business Analyst, Customer Success

The Business Analyst (Customer Success) joins the Starlink team to focus on consumer metrics and insights regarding low-latency broadband internet. This role involves performing in-depth analyses of customer lifetime value, acquisition costs, churn rates, and cohort performance to drive data-driven decisions for subscriber growth. The analyst will build forecasting models for revenue and market penetration, create reporting dashboards, and conduct market research and price analysis to optimize retention. Key responsibilities include collaborating cross-functionally with marketing and product teams, identifying data gaps for engineering improvements, and presenting technical findings to stakeholders. Required skills include SQL, statistical modeling, and experience with visualization tools like Tableau, Power BI, or Looker. Preferred technical proficiencies include Python, R, and VBA for automation and time-series analysis. The role addresses the business challenge of increasing user value in the broadband sector.

What does a Business Analyst earn?

Median $119050 from 32 postings across 11 companies.

See salary data

What you'll do

  • Analyze consumer metrics like LTV, CAC, and churn rates using SQL and statistical methods.
  • Develop forecasting models for subscriber growth, revenue projections, and market penetration.
  • Create and maintain reporting dashboards to track key performance indicators for acquisition and retention.
  • Conduct market research and price analysis to recommend optimizations for revenue and affordability.
  • Identify data gaps and work with engineering teams to improve data collection for consumer use cases.
  • Translate technical findings into business-oriented recommendations for stakeholders to influence decision-making.
  • Perform ad-hoc research on regional markets and emerging trends in broadband adoption.

What we're looking for

  • Bachelor's degree in business, economics, statistics, computer science, or a related quantitative field.
  • 2+ years of professional experience in business analytics, consulting, market research, or growth operations.
  • 1+ years of experience with SQL and creating/managing dashboards using tools like Tableau, Power BI, or Looker.
  • Proficiency in advanced SQL including complex joins, window functions, and query optimization.
  • Experience with forecasting, financial metrics (LTV, CAC), pricing analysis, and statistical modeling in Python or R.
  • Experience with ETL processes, data pipelines, or automation scripting using Python or VBA.
  • Strong communication skills to present technical findings to non-technical audiences and influence cross-functional teams.
  • Must be a U.S. citizen, national, lawful permanent resident, or eligible for required export control authorizations.

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